Mohawk Valley Health System · 15 hours ago
Practice Manager - Rome - Oneida - Full Time - Days
Oneida, NY
Full-time
Onsite
Mid, Senior Level
$60K/yr - $90K/yr
3+ years expMohawk Valley Health System is seeking a Practice Manager to oversee administrative operations in a medical group primary or specialty care office. The role involves managing staff, ensuring compliance with healthcare regulations, and enhancing patient experience while overseeing financial and facilities management.
Health CareHospital
Responsibilities
Manage day-to-day administrative operations of the medical office(s)
Oversee scheduling, appointment coordination, and patient registration processes
Ensure compliance with healthcare regulations and maintain accurate medical records
Supervise, coach and provide feedback to improve staff productivity and efficiency
Foster a positive work environment and promote teamwork among office staff
Responsible for the training and supervision of staff members, fostering a culture of teamwork, accountability, and professional development
In partnership with leadership and Human Resources, make decisions or recommendations related to performance management, hiring, transfers, corrective actions, terminations, etc
Resolve staff issues and grievances in a fair, timely and consistent manner, also in partnership with HR
Oversee billing and coding processes, including insurance claims and patient billing
Ensure appropriate co-pay and other receivable collections
Collaborate with the finance department to develop and manage office budgets
Coordinate maintenance and repair activities for the medical office
Ensure a clean, safe, and welcoming environment for patients and staff
Manage inventory of office supplies and equipment
Serve as a primary point of contact for patient inquiries and concerns
Implement policies and procedures to enhance the patient experience and satisfaction
Address patient complaints and resolve issues in a timely and professional manner
Stay up-to-date on healthcare laws, regulations, and industry best practices
Ensure compliance with HIPAA regulations and other applicable healthcare standards
Collaborate with legal and compliance teams to address regulatory issues and mitigate risks
Implement quality improvement initiatives to maintain high standards of patient care and satisfaction, including monitoring outcomes and implementing corrective measures when indicated
Implement innovative systems to streamline operations, improve patient engagement, and enhance the delivery of healthcare services
Support new technology implementation with Information Technology
Performs related duties as assigned
Qualification
Required
Bachelor's degree in business administration, healthcare, a related degree or equivalent experience
3 years of experience in a healthcare setting
1 year of supervisory or lead experience
Demonstrated leadership and interpersonal skills with the ability to motivate and inspire a team
Excellent organizational and multitasking abilities, with keen attention to detail
Proficiency in medical billing software and electronic health records (EHR) systems
Knowledge of healthcare regulations, including HIPAA compliance
Excellent interpersonal, verbal and written communication skills
Ability to adapt to changing priorities and work well under pressure
Company
Mohawk Valley Health System
Mohawk Valley Health System is an integrated healthcare delivery system.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.25MKey Investors
Mother Cabrini
2022-02-15Grant· $0.25M
Leadership Team
Darlene Stromstad, FACHE
Chief Executive Officer
Patricia Kasmarek, CHC, CHPC
Executive Administrator to the CEO
Recent News
Central New York Business Journal
2025-11-21
Central New York Business Journal
2025-10-25
Central New York Business Journal
2025-10-11
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