DP World · 7 hours ago
Supervisor, Customer Service
Coppell, TX
Full-time
Onsite
Mid LevelDP World delivers tailored, scalable and progressive solutions to customers in more than 100 global locations. They are seeking a Customer Service Supervisor to work on 3PL Operations for a Telecom Giant, responsible for leading the customer service team and managing customer queries and reports.
GovernmentLogisticsMarine TransportationSupply Chain ManagementTrading Platform
Responsibilities
Lead the customer services team which handle customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders
Build a close working relationship with the Key Account control tower staff staffing through understanding their day to day business requirements and servicing accordingly
Ensure a large number of customer & carrier performance reports are completed weekly/monthly and submitted on time and with accurate content
Other duties as assigned
Qualification
Required
Experience in a logistics environment
Proven track record independently managing day to day customer delivery operations
Experience working successfully and on your own initiative with key account management staff and be experienced in handling complaints and managing difficult situations in a patient, calm and effective way
Good computer & reporting skills, an awareness of financial management and principles
Preferred
Experience in lean/ 5S or Continuous Improvement
The ability to Speak Korean will be a plus
Benefits
Market competitive compensation package
Company
DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world.
Founded in 2005
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$100M2024-12-19Debt Financing· $100M
Leadership Team
F
Fahad AlBanna
CEO of DP World Tartus
Rizwan Soomar
CEO & MD, North Africa and Subcontinent
Recent News
2026-01-20
GlobeNewswire
2026-01-15
2026-01-07
Company data provided by crunchbase