Bilingual Customer Service Representative jobs in United States
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Clarity Partners · 11 hours ago

Bilingual Customer Service Representative

positionChicago,IL,US
timeFull-time
remoteHybrid
seniorityEntry Level
money$17/hr - $17/hr
date2+ years exp

Clarity Partners, recognized as one of Chicago's Best Places to Work, is looking for a Bilingual Customer Service Representative. This role involves assisting customers with inquiries related to parking enforcement programs while providing exceptional service and support.

Information TechnologyMobile AppsSoftware
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Growth Opportunities

Responsibilities

Serve as the first point of contact for customers seeking assistance
Research and analyze inquiries and concerns and communicate the information required for the motorist to take the appropriate action in resolving their situation
Ability to accurately enter and record interactions with motorists and notes all actions and/or steps completed
Walk the customer through billing types, charges, and rates
Direct unresolved/out of scope issues to the next level of support personnel/ the proper department
Perform clerical duties, such as receiving and sending faxes, filing, and writing work orders
Provide accurate information on billing types, charges, rates, and municipal requirements
Notate events and problems and their resolution

Qualification

Bilingual (Spanish/English)Customer service experienceAttention to detailTime managementBasic computer skillsCool-temperedOrganizational skills

Required

2+ years of experience in customer service and solid understanding of phone and customer service etiquette
Must learn, adapt, and adjust to frequent script changes and changes in the parking, red light, and speed enforcement program
Required to report onsite 4 times a month
Ability to learn client applications and perform general office duties
Strong attention to detail, time management and organizational skills
Ability to retain a wealth of information to provide to customers
Fluent in Spanish
Proficiency in English
Possess basic computer skills
Customer-oriented and cool-tempered

Company

Clarity Partners

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Clarity Partners is an information technology company specializing in custom application development and website development services.
dateFounded in 2004
location
Chicago, Illinois, USA
people-size51-200 employees
web-link
http://claritypartners.com

Funding

Current Stage
Growth Stage

Leadership Team

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Rodney Zech
Managing Partner & Founder
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