Republic Bank · 5 hours ago
Client Experience Representative
Louisville, Kentucky, United States
Full-time
Onsite
Entry Level
$20/hr - $20/hr
1+ years expRepublic Bank is committed to the development and advancement of its associates, offering opportunities for career growth. The Client Experience Representative serves as the first point of contact for clients, ensuring efficient and professional service while addressing banking inquiries and transactions.
BankingFinanceFinancial Services
No H1B
Responsibilities
Answer inbound calls in a timely, courteous, and professional manner; make outbound calls as directed
Ensure client satisfaction by resolving client requests in a prompt and timely manner
Effectively use scripts, procedure/call handling manuals and reference materials to independently service client inquiries/requests
Provide accurate account/debit card information and perform necessary account/debit card maintenance and research
Protect client information by following department security guidelines and procedures
Consistently strive to provide one call resolution; identify and escalate complex issues or potential fraud to senior representatives
Resolve basic client inquiries with a strong emphasis on referring bank products and services
Review client accounts and enthusiastically offer bank products that complement the client relationship
Required to meet all individual service and quality assurance standards
Follow department best practice standards for providing outstanding service and referring bank products
Transfer calls to appropriate Republic Associates and Departments when necessary
Stay current on changes to products, procedures and policy of the bank and the department
Successfully complete necessary progression training and testing to advance servicing skills
Maintain adherence to scheduled shift start times and break times to optimize availability
Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required
Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization
Willingly perform all other duties and projects as assigned
Qualification
Required
Minimum 1 year in-bound call center experience required
Minimum 1 year customer service experience required
Proficient in Microsoft Outlook, Excel, Word, and Teams programs
Ability to multi-task and navigate through multiple computer systems with dual monitors required
Fluent in English (speak, read, write, comprehend, communicate) required
Preferred
Previous banking experience highly preferred
Fluent in Spanish (speak, read, write, comprehend, communicate) preferred
Company
Republic Bank
Republic Bancorp, Inc. (Republic) is a holding company. Republic is the parent company of Republic Bank & Trust Company (RB&T).
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-06-27Acquired
1998-07-31IPO
Leadership Team
Robert Etherington
Senior Vice President Market Manager
Vance Marshall
Vice President, Senior Commercial Banking Officer
Recent News
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