Wheel · 1 hour ago
Strategic Account Manager
United States
Full-time
Remote
Mid Level
$97K/yr - $131K/yr
3+ years expWheel is transforming the future of healthcare by providing innovative virtual care solutions. As a Strategic Account Manager, you will nurture client relationships, ensure customer satisfaction, and drive revenue growth through upselling and cross-selling opportunities.
Health CareInformation TechnologyMedicalmHealth
No H1B
Responsibilities
Client Relationship Management: Establish strong and long-lasting relationships with our existing clients, serving as their main point of contact and building a deep understanding of their unique needs and objectives
Customer Success & Feedback: Ensure overall customer satisfaction by proactively addressing concerns, responding to issues promptly and effectively, and gathering client insights to contribute to product improvement efforts
Account Growth & Planning: Develop strategic account plans and identify and execute opportunities for upselling and cross-selling our virtual care products and services to increase account revenue and meet growth targets
Renewal Management: Lead contract renewals, managing the renewal process, and working closely with clients to ensure timely contract extensions
Product Expertise: Develop a deep understanding of our virtual health products and their applications to offer valuable insights and solutions to clients
Training & Onboarding: Coordinate with Implementation teams to ensure smooth onboarding for new clients and provide ongoing support
Sales & Cross-Functional Collaboration: Partner with sales and internal teams to execute strategic plans and provide input on potential expansion opportunities
Qualification
Required
3-5 years of experience in account management or customer success roles, preferably within digital health or life sciences industries
2+ years of experience in healthcare, ideally working with large or enterprise-level organizations
Ability to support strategic decisions both internally at Wheel and externally with our customers, by furthering the reach and impact of our customers' virtual health programs
Excellent interpersonal skills with the ability to effectively communicate with clients at all levels of an organization
Demonstrated ability to meet or exceed account retention and growth targets
Customer-focused mindset with a passion for delivering exceptional client experiences
Proactive, independent worker who can also thrive as part of a team while managing multiple accounts simultaneously
Knowledge of the digital health landscape, healthcare trends, and familiarity with CRM software
Strong analytical skills with a proactive approach to addressing client needs and issues
Bachelor's degree in Business, Marketing, Healthcare Management, or a related field (or equivalent work experience)
Benefits
Medical, Dental and Vision
Ancillary: Life, Short and Long Term Disability
401K match
Flexible PTO
Parental Leave
Stock options
Additional programs and perks
Company
Wheel
wheel is a healthcare technology company that provides virtual care for patients.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$215.6MKey Investors
Lightspeed Venture PartnersCRV
2022-01-19Series C· $150M
2021-05-19Series B· $50M
2020-01-28Series A· $13.9M
Leadership Team
Michelle Davey
Founder, CEO
Griffin Mulcahey
Co-Founder, board member
Recent News
Morningstar.com
2026-01-11
2026-01-11
Company data provided by crunchbase