MaxxSouth · 2 days ago
Customer Service Representative- Call Center
Booneville, MS
Full-time
Onsite
New Grad, Entry Level
$15/hr - $16/hrMaxxSouth Broadband is committed to connecting people to what matters most by providing fast, reliable internet and exceptional local customer care. They are seeking an enthusiastic Customer Service Representative to join their call center sales team, responsible for resolving customer inquiries and promoting services while ensuring a positive customer experience.
Digital SignageInternetTelecommunicationsTV
Responsibilities
Deliver accurate information regarding billing invoices, cycles, procedures, and company policies
Provide first-call resolution for general inquiries about products, services, and company information
Promote and upsell company services to existing customers
Promote and upsell MaxxSouth services to new and existing customers, while fostering customer retention through excellent service and in-depth product knowledge
Maintain confidentiality of customer information at all times
Attend monthly training sessions and team meetings
Qualification
Required
High School Diploma, GED, or equivalent
Previous experience in a customer service environment
Preferred
Strong communication and interpersonal skills
Benefits
Opportunities for professional growth
Hands-on training and certification support
Company
MaxxSouth
MaxxSouth Broadband is a full service telecommunications company offering industry leading residential and commercial Video, High-Speed Internet, Voice services.
Founded in 2014
201-500 employees
Funding
Current Stage
Growth StageRecent News
2024-01-24
Company data provided by crunchbase