Circle K · 12 hours ago
Senior Product Manager
Charlotte, NC
Full-time
Onsite
Senior Level
7+ years expCircle K is embarking on a digital transformation to enhance customer experience, and they are seeking a Senior Product Manager to lead the In-Store Ordering & Checkout experience. This role involves defining product strategy, owning the product lifecycle, and collaborating across teams to ensure a cohesive and effective digital food ordering system.
Food and BeverageRetailShopping
Responsibilities
Define and articulate the long‑term vision and strategy for Circle K’s food ordering and kiosk experience, grounded in customer insights, store operations realities, and our broader digital ecosystem
Develop and maintain a multi‑year product roadmap aligned to value drivers for food, merchandising, loyalty, and digital engagement
Drive clarity in an ambiguous and emerging space, transforming early concepts into structured plans, pilots, and scaled rollouts
Own the complete product lifecycle — discovery, service design, requirements, delivery, launch, optimization, and expansion
Coordinate across frontend UX, backend ordering systems, POS, payments, and menu management teams to deliver a cohesive, stable, and scalable platform
Define KPIs for product success (conversion, attach rate, throughput, menu configuration time, etc.) and use analytics to continuously improve
Partner closely with the Food team to represent customer needs and store associate needs, translating into experiences that drive our food business
Work closely with cross-product partners across Loyalty, Merchandising, Retail Media, Global Payments, and Store Operations to ensure food promotions, bundles, rewards, and personalized offers work seamlessly on kiosks
Partner with engineering, UX/UI, data science, finance, and operational leaders to ensure alignment and strong execution
Serve as the connective tissue across multiple business units, ensuring awareness, alignment, and advocacy for the food ordering experience
Lead customer‑centric discovery, mapping end‑to‑end service experiences including ordering, prep, fulfillment, and payment
Work with UX to conduct user research in stores to understand customer needs, friction points, and operational workflows
Ensure kiosk experiences are intuitive, fast, and optimized for real-world retail environments
Qualification
Required
7+ years of product management experience, including owning complex digital or omnichannel products end‑to‑end
Experience launching or scaling self‑service, ordering, or checkout solutions (kiosks, mobile ordering, POS-integrated systems, or similar)
Demonstrated ability to lead in matrixed enterprise environments with high ambiguity, driving alignment across many stakeholders
Strong strategic thinking, problem-solving, and storytelling skills; able to influence at senior levels
Strong technical fluency with modern digital retail systems, including POS, payments, ordering orchestration, menu or item management, and APIs
Experience collaborating closely with UX, engineering, and data teams on complex digital journeys
Bachelor's degree in Business, Engineering, Computer Science, HCI, or related field
Preferred
Experience in convenience retail, QSR, grocery, or food service technology
Service design or design thinking certification/experience
Company
Circle K
Our mission at Circle K is to make our customers' lives a little easier every day.
10001+ employees
H1B Sponsorship
Circle K has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (18)
2023 (24)
2022 (10)
2021 (14)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Edward Dzadovsky
EVP, Chief Technology Officer
Brian Hannasch
Chief Operating Officer
Recent News
2025-01-11
2025-01-11
Company data provided by crunchbase