Love's Travel Stops · 11 hours ago
Resolutions Intern (Summer 2026)
Oklahoma City, OK
Internship
Onsite
Intern
Start in 2026 SummerLove’s Travel Stops is the industry-leading travel stop network in the United States, providing customers with highway hospitality for over 55 years. The Resolutions Intern will be responsible for delivering a quality customer experience while collecting and negotiating repayment terms on outstanding account balances in a customer-centric environment.
Retail
Responsibilities
Partner with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment
Research and analyze accounts prior to initiating contact and examine historical data, evaluate past resolution efforts
Accepts and processes both written and phone notifications to resolve escalated customer account issues
Make adjustments to and notate customer accounts
Read help systems, daily bulletins and emails to stay current on policies and procedures
Contributes to process and customer experience improvements
Provide customers with information and supporting documentation as requested
Log disputes and communicate with maintenance locations to resolve customer issues
Monitor system performance, trouble-shooting issues when necessary
Research and resolve failed transactions
Other duties assigned as needed
Qualification
Required
HS Diploma or equivalent required
Currently enrolled in four year university program, a sophomore level or above (pursuing a Bachelor's Degree in Business Administration, Marketing, or related degree)
Must be computer proficient with intermediate knowledge of Microsoft Office
Ability to learn new software applications and computer programs
Ability to type efficiently and accurately
Comfortable handling multiple interruptions and adjusting priorities throughout the workday
Ability to communicate effectively (both orally and in writing) with diverse individuals
Consistently handle interpersonal situations in a professional and respectful manner
Excellent memory and organizational ability, in order to set priorities, organize workload, handle multiple responsibilities simultaneously and to meet deadlines
Sufficient arithmetic skills to perform routine accounting and mathematical computations
Requires prolonged sitting, some bending and stooping
Occasional lifting up to 25 pounds
Manual dexterity sufficient to operate a computer keyboard and calculator
Requires normal range of hearing and vision
Preferred
Experience in accounting, invoicing, or collections is strongly preferred
Experience in customer service role preferred
Knowledge of the transportation industry is a plus
Ability to speak Spanish is a plus
Company
Love's Travel Stops
Founded in 1964 by Tom Love, Love’s Family of Companies is headquartered in Oklahoma City, and remains entirely family-owned and operated.
Founded in 1964
10001+ employees
H1B Sponsorship
Love's Travel Stops has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (5)
2022 (2)
2021 (5)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Brianna Hubbard, SHRM-CP
HR Business Partner
Derek Rusinek
Field Employee Relations Partner
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