Comptech Associates · 9 hours ago
Bilingual Spanish/ English Customer Service Representative
Phoenix, AZ
Contract
Onsite
Entry Level
1+ years expComptech Associates is seeking a Bilingual Spanish/ English Loyalty Service Representative who will often be the first point of contact for customers. This role is responsible for addressing customer service concerns, inquiries, and activities while also focusing on retention and selling the value of Combined products and services.
Information ServicesInformation Technology
Hiring Manager
Kamini Gupta
Responsibilities
Provides routine information and support to Designated Customers such as Worksite, Client Workplace, Individual Policyholders and other lines of business administered by Client
Ability to sell the value and retain policyholders
Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products, benefits and/or solving service and claims issues
Assists in the collection of current and past due premiums and may support additional call domains such as Claim Intake, Policyholder/Policy administration, billing/payments, or Agent servicing on a as needed basis
Ability to service 90% of calls independently, using the tools and resources acquired in training and continued experience
Collects, documents and enters data from and into multiple applications
Provides instructions and set expectations for policyholders
Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, close rate and other KPI’s
Exhibits and practices the Organization’s Common Purposes and Shared Traits
Understands organizational objectives, supports process improvements, and provides feedback to leadership
Willingness to perform other duties as assigned
Expected to be able work various shifts within 7:30 a.m. – 6:00 p.m. CDT timeframe
Qualification
Required
Bilingual candidates only
High School Required; bachelor's degree preferred
Minimum 1 year previous contact center experience
Strong verbal and written skills
Ability to partner with others to resolve issues resulting in service or claim related issues
Ability to utilize critical thinking skills
Preferred
bachelor's degree preferred
Previous Retention skills within a contact center environment preferred
Previous sales experience a plus
Licensed to sell health/life Insurance a plus
Company
Comptech Associates
A computer consulting firm created on the principles of quality service and a strong sense of professionalism.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anil Sabharwal
Founder and Vice President / KMP
Company data provided by crunchbase