Dash Solutions · 16 hours ago
Customer UX Designer
Birmingham, AL
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expDash Solutions is a fast-growing payments company headquartered in Birmingham, AL, dedicated to transforming the payments industry. The Customer UX Designer is responsible for enhancing the customer journey by identifying improvement opportunities and collaborating with cross-functional teams to drive meaningful changes in customer experience.
BankingFinancial ServicesFinTechPayments
Responsibilities
Document and maintain the end-to-end customer journey, from receipt of payment through activation, usage, support, and retention
Define and refine customer personas and customer expectations at each stage of the journey, with particular focus on payment, activation, usage, and support experiences
Assess and map key journey components, including activation, initial and ongoing usage, customer behavior monitoring, IVR experience, call center experience, support case resolution, escalations and exceptions, and customer communications
Identify experience gaps and friction points across processes and systems
Analyze customer feedback, CX metrics, and operational data to surface patterns and root causes
Develop, prioritize, and socialize clear, actionable customer experience improvement recommendations
Establish and maintain CX metrics and feedback loops to track experience quality and improvement over time
Partner cross-functionally to align teams around insights and recommendations, while respecting existing ownership and execution models
Qualification
Required
10+ years of experience in customer experience, customer operations, product management, product operations, service design, or a related field
Experience working with complex, multi-step customer journeys in a scaled environment (fintech, payments, SaaS, or regulated industries preferred)
Demonstrated ability to influence and align cross-functional teams without direct authority
Proven experience documenting processes end-to-end and translating insights into prioritized recommendations
Strong analytical and structured thinking skills
Expertise in journey mapping, process documentation, and experience analysis
Comfortable working with qualitative and quantitative data to drive insights
Ability to prioritize improvements based on customer impact, risk, and effort
Clear, concise communicator with strong written and verbal skills
Executive presence and credibility with senior stakeholders
Customer-obsessed, but pragmatic and outcome-oriented
Reliable, composed, and trusted across teams
Comfortable navigating ambiguity and organizational complexity
Bias toward clarity, simplicity, and continuous improvement
Benefits
Competitive salary and benefits package
Flexible PTO policy
Matching 401(k) plan
Comprehensive medical, dental, vision, life, and disability coverage
Transparent, supportive culture with a highly accessible executive team and regular company-wide updates
Engaging corporate culture with events, perks, and team celebrations
Company
Dash Solutions
Dash Solutions is an expertise with innovative technology to manage efficient payments programs for banks and businesses.
51-200 employees
H1B Sponsorship
Dash Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$96M2021-11-02Private Equity· $96M
Leadership Team
Stephen E. Faust
Chief Executive Officer
Brian Thornsberry
SVP, Strategic Partnerships & Embedded Payments
Recent News
GlobalFinTechSeries
2025-09-12
Company data provided by crunchbase