Pella Windows & Doors, Pella Northland · 4 hours ago
Retail Project Coordinator Supervisor
Minneapolis, MN
Full-time
Onsite
Mid Level
$60K/yr - $90K/yr
3+ years expPella Windows & Doors is a company dedicated to improving customer living experiences and enriching the lives of its team members. The Retail Project Coordinator Supervisor is responsible for supervising Retail Project Coordinators, executing sales support strategies, and maintaining the order fulfillment process to exceed customer expectations.
Building Materials
No H1B
Responsibilities
Directly supervises Retail Project Coordinators, guiding daily activities to meet company objectives
Executes sales support strategies and maintains the order fulfillment process for all Retail orders
Acts as the initial point of contact for customer escalations, facilitating resolution and appropriate follow-up
Monitors and updates Key Performance Indicators (KPIs) for the Retail Project Coordinators, both as a team and individually, and develops training and coaching plans based on these metrics
Ensures all internal and external customer needs are met, including order fulfillment tasks such as quoting third party materials, booking, acknowledging, purchasing, scheduling, communication with customers, recovery, and post-installation problem resolution
Supports accurate and efficient inventory management, oversees receivables, and recommends improvements to asset management
Collaborates with the GM of Retail to jointly manage performance on key order fulfillment metrics
Drives continuous improvement initiatives across the department
Maintains a thorough understanding of Pella products and systems, providing technical support to the team
Fosters professional development and guides direct reports in fulfilling their responsibilities
Develops and regularly communicates operational objectives and strategies to stakeholders
Serves as a liaison between the Pella branch and corporate offices
Performs other duties as assigned
Qualification
Required
High school or equivalent
Three (3) to five (5) years of related experience and/or training, or an equivalent combination of education and experience
High proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
Ability to manage multiple tasks in an environment with constant interruptions and prioritize responsibilities
Excellent verbal and written English language skills
Strong public relations, instructional/teaching, and customer service abilities
Ability to read, interpret, understand, and explain company policies and documents
Effectively presents information, gathers insights, and responds to questions from co-workers, customers, and managers
Capable of resolving conflicts in the best interests of the business and customers
Exemplary phone and email etiquette, with professional communication at all times
Demonstrates teamwork and a strong desire for self-growth and learning
Proactive attitude, self-discipline, and motivation
Attention to detail, organizational skills, and ability to meet deadlines
Ability to understand and communicate basic mathematics
Solid thought processes and problem-solving skills
Uses sound judgment and objective decision-making in the company's best interest at all times
Preferred
Associate's degree (A.A.S./A.A.) or Bachelor's degree (B.S./B.A.)
Prior knowledge of general construction applications and terminology, as well as window and door applications or components, is desirable
Benefits
Competitive compensation, bonus, and commissions plan. Uncapped earning potential!
Casual work environment
Opportunities for internal Promotions and Transfers
Contagiously positive company culture!
Quarterly recognition for going above and beyond
Work for a widely recognized company with a great reputation!
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401k Benefits
Company
Pella Windows & Doors, Pella Northland
Pella Windows & Doors was founded in 1925 on the ideals of integrity and quality.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Bailey
CFO
Melissa Sawin
COO, Pella Northland
Company data provided by crunchbase