MMC Group LP · 1 day ago
Customer Service Representative (Onsite) $17/hr. Needed ASAP
Milwaukee, WI
Full-time
Onsite
Mid Level
$17/hr - $17/hr
3+ years expMMC Group is seeking an Onsite Child Support Call Center Representative to join their team. The role involves answering inbound calls regarding child support and managing high call volumes while providing accurate information and support to callers.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Answer inbound calls about child support receipts and disbursements
Handle trust fund and county line inquiries
Manage high call volumes in a fast-paced environment
Navigate multiple systems while documenting each interaction
Respond to Wisconsin child support questions using scripts and procedures
Research issues, resolve concerns, and gather accurate information
Inform callers about available services and assess their needs
Qualification
Required
High school diploma or equivalent
3–5 years of call center experience required
Typing speed of 35 WPM
Preferred
1+ year of high-volume customer service experience preferred
Strong attendance and punctuality
Calm, professional conflict-resolution skills
Clear and concise communication style
Organized approach to problem-solving
Benefits
Dental insurance
Health insurance
Vision insurance
Company
MMC Group LP
For over 33 years, MMC has been a trusted leader in Staffing and Payroll solutions serving the private, public, and federal sectors with unparalleled excellence.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kyle Watson
Director of Strategic Partnerships and Delivery
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