Vyve Broadband · 9 hours ago
Dispatch Specialist
United States
Full-time
Remote
Mid LevelVyve Broadband is a leading broadband Internet provider serving non-urban communities across 16 states. The Dispatch Specialist ensures customer satisfaction by responding to inquiries, providing technical support, and maintaining strong product knowledge to enhance the overall customer experience.
Telecommunications
Responsibilities
Work independently and in teams to ensure the success of Vyve Broadband
Understand customer needs and expectations to ensure an exceptional customer experience
Receive and respond to a high volume of inquiries from the field technicians and call center representatives and provide expert advice and solutions through consultative problem resolution
Provide all pertinent information about the customer and document it using several databases to ensure first contact resolution
Develop and maintain a strong product and customer service knowledge base on a continuous basis via internal training opportunities, external sources, and self-education
Support customers who have questions about their bill, existing services or potential service enhancements and ensure that expectations have been met
Provide technical support over the phone to resolve customer issues
Educate customers on how to solve billing and technical issues in the future
Listen to customer concerns and diffuse frustration by providing options and solutions
Demonstrate understanding and appreciation of customer priorities and seek out long-term solutions
Qualification
Required
Excellent verbal and written communication skills
Proven problem solving, analytical and decision making skills
Solid work experience, history and references
Experience in a fast paced work environment
Ability to multi-task and prioritize
Ability to work in a Windows environment and learn additional programs as needed
High school diploma required; Bachelor's degree is a plus
Benefits
A friendly and fun work environment
Communication and training
Great benefits package
Courtesy cable (in our markets)
A culture that encourages growth
Company
Vyve Broadband
Vyve Broadband is a telecommunications company that provides internet and phone services.
Founded in 2012
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-11-04Acquired
Leadership Team
Phil Spencer
CEO
Andrew Kober
Executive Vice President and Chief Financial Officer
Recent News
Company data provided by crunchbase