GTT · 10 hours ago
Insurance Solutions Specialist
Worcester, MA
Contract
Hybrid
Entry, Mid Level
$24.99/hr - $25/hr
2+ years expGTT, LLC is a minority-owned staffing firm providing comprehensive insurance solutions. The Insurance Solutions Specialist delivers high-quality services to policyholders and agents, focusing on consultative customer service and accurate policy servicing.
Cloud ComputingEnterprise SoftwareInfrastructureMobileTelecommunications
Responsibilities
Conduct comprehensive account reviews and clearly explain insurance products and coverages
Process policy transactions and consult with policyholders to identify stated and unstated needs
Apply underwriting guidelines accurately for states where the company is licensed
Recommend and quote additional or increased coverage when appropriate
Respond to inquiries with timeliness, quality, and effectiveness
Review correspondence, request additional details, and draft written responses within service levels
Independently interpret and verify coverage and policy data
Document all interactions accurately across multiple systems
Adhere to Workforce Management requirements ( ~90% phone-based role )
Ensure compliance with state and federal regulations
Serve as a peer resource and participate in meetings, training, and projects as assigned
Qualification
Required
2–4 years of experience with an insurance carrier or agency
Must obtain and maintain required state insurance licenses and continuing education
Strong customer service, consultative selling, and relationship-building skills
Ability to take ownership, resolve issues, and navigate obstacles
Excellent written and verbal communication skills
Strong organizational, time-management, and multitasking abilities
Proficiency with MS Teams, Excel, Word, Outlook, and ability to use multiple systems/monitors
Ability to adapt to changing priorities and support a collaborative team environment
Problem Solving & Judgment
Consultative Communication
Accountability
Flexibility & Agility
Business Acumen (insurance products, operations, and service strategies)
Ability to use a computer and standard office equipment
Ability to sit and/or stand for extended periods
In-office presence required based on hybrid schedule
Preferred
Prior call center/contact center experience strongly preferred
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
Company
GTT
GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$489.86M2020-12-23Post Ipo Debt· $275M
2020-10-16Acquired
2018-03-27Post Ipo Equity· $175M
Leadership Team
Edward Morche
Chief Executive Officer
Don Macneil
Chief Operating Officer
Recent News
2026-01-09
2025-09-17
Company data provided by crunchbase