Darktrace · 9 hours ago
Digital Lifecycle Programme Manager
Dallas, TX
Full-time
Hybrid
Mid, Senior Level
4+ years expDarktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. They are seeking an experienced program manager to support the development of Digital Customer Success initiatives, focusing on driving customer health measures and risk mitigation programs.
Artificial Intelligence (AI)Cyber SecurityInformation TechnologyMachine LearningNetwork Security
Responsibilities
Develop current state and future state overviews of scaled customer journeys, providing comprehensive views of digital and automated touchpoints with connections to human touchpoints
Conduct customer data analysis, in partnership with cross-functional partners, for deep understanding of global customer base
Using a data-driven approach, develop a clear view of customer needs and opportunities at different journey stages and identify key opportunities for customer journey refinement and integration/coordination
Identify, develop, and implement innovative self-serve and scaled programs that improve customer health and product adoption, ensure value realization, and lead to retention and growth
Participate in developing a clear understanding of customer retention drivers, including trends and signals at different customer journey stages
Maintain cross-functional stakeholder partnerships on relevant initiatives, ensuring alignment and coordination and building business cases for prioritization of key cross-functional initiatives (including work with Marketing, Education, Product, PMM, CSM teams, Sales, and Services)
Monitor performance of new and pilot initiatives and confirm future rollout and expansion plans
Conduct regular reviews of existing programs and processes, including performance against metrics targets, to identify opportunities for optimization and expansion
Build relationships with senior business leaders across functions to facilitate collaboration and alignment
Prepare and deliver comprehensive, strategic recommendations aligned with business priorities and anchored on impact
Create, update and maintain internal materials on Digital CS programs for key stakeholder audiences
Develop and maintain a comprehensive understanding of the industry landscape and digital CS trends and technologies to inform the evolution of Darktrace’s programs
Qualification
Required
B.A./B.S. degree or equivalent practical experience
Several years' experience with a combination of program management, product management, operations, customer success, management consulting, business analysis, or customer marketing
Strong written and verbal communication skills allowing you to communicate complex topics clearly to a variety of audiences
Strong organizational skills and attention to detail
Cross-functional collaboration and influencing skills
Preferred
Global scaled and digital programs
Gainsight Journey Orchestrator, Salesforce CRM, and AI program development
Data analysis and business management
Leading change within a cross-functional business environment
Hybrid Work Model, needs to be able to report to the Dallas office 2-3 days a week
Benefits
100% medical, dental and vision insurance, plus dependents
Paid parental leave
Pet insurance Discount
Life insurance
Commuter benefits
401(k)
Employee Assistance Program
Company
Darktrace
Darktrace is an AI company that uses cybersecurity solutions to identify, prevent, and eliminate insider threats.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$230.5MKey Investors
Brighton Park CapitalVitruvian PartnersFuture Fifty
2024-04-26Acquired
2021-04-30IPO
2020-03-25Post Ipo Secondary
Leadership Team
Jack Stockdale
CTO
Jill Popelka
COO
Recent News
2026-01-16
2026-01-14
2026-01-06
Company data provided by crunchbase