Foundever · 6 hours ago
Remote Licensed Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$17/hr - $19/hr
0+ years expFoundever is a global leader in the customer experience industry, seeking a Licensed Customer Service Representative to support one of the largest insurance providers in the U.S. The role involves providing exceptional customer service without the need for cold calling, with comprehensive training and support provided.
AdvertisingConsultingCustomer ServiceOutsourcing
Responsibilities
Support one of the largest insurance providers in the U.S
Deliver exceptional service to customers
Navigate system tools to search for answers & information
Qualification
Required
Must be at least 18 years old
High school diploma or GED equivalent required
Must have open availability during operating hours
Professional customer service aptitude is essential
Customer Service Aptitude: Strong skills in delivering exceptional service
Reliability: Consistent dependability and responsibility
Critical Thinking: Ability to assess situations and develop empathetic solutions
Service-Oriented: A personal drive to serve others with compassion
Organizational Skills: Strong organizational abilities are crucial for success in this role
System Navigation: Ability to navigate system tools to search for answers & information
Self-paced Learner: Ability to independently study and successfully pass the state insurance exam following comprehensive paid training provided by Foundever, which includes coverage of the exam fee
Internet Requirements: A hardwired high speed internet connection
Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production
Device Requirements: You'll need to use your own computer or tablet (excluding Kindle Fire Tablets). Cell phones are not permitted for college of insurance training
Preferred
6 months to 1 year of relevant work experience
Benefits
401(k) matching
Health, dental, and vision insurance
Disability insurance
Paid time off
Opportunities for bonuses
Career growth
Company
Foundever
Foundever is a customer experience company that offers AI and CX analytics, strategy, design, metaverse, and CX channel solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Michelle Parks
CEO - U.S. Market
Ana Athayde
Chief CX Technology Strategy and Partnerships
Recent News
2025-10-31
Company data provided by crunchbase