Accuserve Solutions · 7 hours ago
Managed Repair Analyst III
United States
Full-time
Remote
Mid, Senior Level
4+ years expAccuserve Solutions is dedicated to providing exceptional customer service in the insurance industry. The Managed Repair Analyst III is responsible for managing reconstruction claims, ensuring compliance with industry standards, and mentoring junior analysts while maintaining effective communication with clients and contractors.
Building MaintenanceInsuranceProperty DevelopmentReal Estate
Responsibilities
Efficiently manages reconstruction portion of claims loss for insurance carrier and expedite closure of files
Responsible for board up, tarp assignments, contents, fire mitigation, repairs of 50K or more
Evaluates extent of reconstruction needed and discusses the reconstruction process with the insured
Review loss and coverage information and determine if the loss will be within policy limits
Verifies status of file with Insurance Carrier (e.g. within coverage limits)
Works in a partnership with assigned contractor, discussing job scope with estimator/project manager and updates file with appropriate notes
Expert ability to audit the invoice for appropriate scope and negotiates price as necessary
Communicates with customer to recommend reserve amount based on exposure, advice of subrogation potential, possible fraud or unusual underwriting risk
Works with Public Adjusters and Attorneys to complete the file
Interprets, analyzes and assists with clarity for customer inquiries which may vary in nature
Provides prompt and efficient responses and resolutions to each inquiry in a courteous and professional manner, regardless of how the inquiry is received (e.g.: in-bound call, claim alert, email, fax, or electronic data interchange)
Applies and follows all customer service, restoration, and Company policies and procedures, including but not limited to script adherence
Provides product technical information required to respond to customer inquiries by phone, mail, and/or email
Enters data and other relevant information into claims database or other business applications, as required completely and accurately
Understands and ensures that quality standards are met
Suggests process improvements, when applicable
Assists all departments in a courteous and professional manner to reach business goals and objectives
Participates in individual and team training and meetings to ensure accurate information is relayed to customers/clients and individual performance is maximized
Performs follow-up in accordance with documented and/or stated guidelines
Works with and maintains professional relationships with Insurance Clients, Insureds, co-workers, and contractor personnel to ensure callers are receiving proper service
Adheres to assigned work schedule
Exhibits a professional image and behavior
Is available to work flexible hours, including nights, weekends, and overtime when required
Meets or exceeds benchmarked metrics (metrics are subject to change as our business needs/model changes) designed to measure productivity and/or quality
Evaluates claim circumstances and determines a means of resolution for all parties concerned in accordance with business guidelines
Performs other duties as assigned
Qualification
Required
Bachelor's degree or equivalent combination of education/experience or 4-5 years of experience in the insurance industry handling Property files as a desk and/or field adjuster, construction estimator or mitigation estimator
Experience writing damage estimates and performing QA work using Xactimate (required)
Internet savvy and functional knowledge of Windows Product such as: Excel, Word, Teams and other Microsoft Office programs
Expert ability to audit estimates and invoices
Expert ability to negotiate and customer services skills
Has an in-depth understanding of the importance of meeting property claim handling requirements for our clients and their policy holders
Expert knowledge of Xactimate level I certification and Xactanalysis or ability to obtain certification within 1 year of employment required
Having a quiet, distraction, appropriate free work from home environment
Excellent verbal and written communication skills
Excellent attention to detail
Ability to utilize technology devices, software and application, previous experience with Microsoft Office Suites and basic computer skills required
Reliable high speed home broadband internet connection with minimum 10 meg download and 1 meg upload speeds and ability to connect to home internet via ethernet cord is required if working remotely
Preferred
Experience writing damage estimates and performing QA work using Symbility / Claims Connect (highly desired)
Previous experience mentoring peer groups
Company
Accuserve Solutions
Accuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-03-28Acquired
Leadership Team
Hunter Powell
Chief Executive Officer
Michael Marker
Vice President of Transformation
Recent News
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