Qualfon · 12 hours ago
Remote Pharmacy Customer Service Representative ( SC)
United States
Full-time
Remote
Entry Level
$14/hr - $14/hr
1+ years expQualfon is a company focused on delivering engaging interactions and positive experiences. They are seeking customer service professionals to work from home, assisting customers, pharmacies, and doctor offices regarding patient pharmacy benefits.
Business DevelopmentOutsourcing
Responsibilities
Answer incoming calls and assist customers, pharmacies, and doctor offices
Research information in databases to resolve customer service issues
Maintain composure in escalated situations
Operate accurately and efficiently in a fast-paced environment
Handle multiple responsibilities at one time
100% attendance during training
Qualification
Required
Must live in the State of South Carolina
At least 1 year of work at home experience required
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
Excellent verbal, written, and listening skills
Professional and articulate voice
Ability to multi-task in several computer applications at once while holding a conversation with a customer
Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
Computer savvy and can resolve minor technical issues with minimal assistance
Basic math skills required
Ability to problem solve
At least 18 years of age or older
High School Diploma or GED
High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot
Wired provider- No mobile broadband connections allowed
Upload speed of 25 Mbps; Download speed of 50 Mbps
The Internet service provider (ISP) must be highly stable with 1% or less packet loss
Latency under 100ms
Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT
Preferred
At least 1 year of Call Center experience preferred
Benefits
Further your education and earn a college degree through our Qualfon University program
Free access to personal and professional support through the Qualfon care coaches program
Medical, dental benefits, vision and life & accident insurance for full-time employees
Competitive wages
Opportunities to earn additional income through incentives
Paid time off
Paid Training
Employee discounts
Fun@Work!
Company
Qualfon
Qualfon has a strong track record of customer service and back-office processing growth.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Abelardo Torres
Managing Director Philippines
Alfonso Gonzalez
Founder & Owner
Recent News
Research and Markets
2025-05-30
2024-02-03
Company data provided by crunchbase