SoTalent · 9 hours ago
Help Desk Support Specialist
San Antonio, TX
Full-time
Onsite
New Grad, Entry LevelSoTalent is seeking an IT Support Representative to join their technology services team. This role involves acting as the first point of contact for employees experiencing technical issues and providing troubleshooting assistance to ensure uninterrupted user operations.
Staffing & Recruiting
Hiring Manager
Mohamed Raffik
Responsibilities
Handling incoming requests related to system access, network connectivity, and general workstation concerns
Providing clear guidance and troubleshooting assistance to ensure uninterrupted user operations
Accurately recording support interactions and ensuring issues are either resolved promptly or routed to the appropriate technical team
Upholding the organization’s standards for customer service and creating a positive experience for all users seeking assistance
Qualification
Preferred
An associate degree or equivalent hands‑on experience is preferred
Additional training or coursework in Information Technology or related fields is considered an advantage
Company
SoTalent
At SoTechTalent, we specialise in connecting forward-thinking tech companies with world-class talent.
Founded in 2024
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase