Wisconsin Foundation and Alumni Association · 10 hours ago
Director of Data Management
Madison, WI, US
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expThe Wisconsin Foundation and Alumni Association (WFAA) is recruiting for a Director of Data Management. This role leads a team responsible for the integrity, quality, and efficiency of constituent data in their Salesforce CRM, while also overseeing the management of the enterprise document management system and driving operational improvements through technology and data governance.
EducationHigher Education
Responsibilities
Lead, mentor, and develop a team of six data management professionals, and two records management professionals
Oversee and optimize processes for creating and maintaining CRM records and demographic information, leveraging technology and automation tools
Lead the team’s customer service strategy, with customers ranging from key business stakeholders, WFAA and campus staff, campus partners, and external constituents
Oversee data management process and policy development, maintenance and improvements
Implement and maintain data enrichment solutions, data auditing and validation practices, and related reporting solutions to improve data coverage and quality
Contribute to establishing a comprehensive data governance program, ensuring compliance with privacy regulations and organizational policies
Collaborate with technology teams to ensure the CRM processes and constituent data integrations are working effectively and efficiently
Oversee requirements gathering, testing, training, documentation and communication for any new system features or reports developed for constituent data
Partner with stakeholder business teams who rely on constituent data, ensuring data management practices are aligned with overall business goals and strategies
Oversee and optimize processes for creating, maintaining and destroying enterprise documents, following document retention policies and best practices
Develop and maintain team productivity metrics, SLAs and KPIs, reporting out to key stakeholders
Qualification
Required
Bachelor's degree or equivalent combination of education and relevant experience
5+ years of experience in CRM data management
2+ years of experience managing or leading staff
Proven experience with high-volume data processing and data quality operations in a CRM environment
Working knowledge of CRM data applications, automation tools (e.g. Salesforce Flows, integrations), and reporting tools
Experience implementing process automation, data enrichment, and validation tools for large datasets
Experience with customer service ticketing/help desk systems, such as ZenDesk, Salesforce Cases, etc
Strong interpersonal and relationship management skills
Working knowledge of privacy regulations (e.g., GDPR, HIPAA) and compliance requirements
Experience with third-party data enrichment solutions
Familiarity with project management best practices
Familiarity with document retention and destruction, scanning and Optical Character Recognition (OCR) processes, and the use of electronic records management tools
Preferred
Familiarity or experience with Salesforce CRM, Data Loader, DemandTools, SQL, Python, Apex, Apsona, etc
Experience with fundraising, alumni engagement, or healthcare data
Experience with technology change controls and best practices
Strong leadership and stakeholder management skills
Strong understanding of data governance frameworks and best practices
Benefits
Generous 10% 401k contribution after just one year of service
Company
Wisconsin Foundation and Alumni Association
WAA offers competitive salaries and benefits in an environment that is inspiring, creative, and respectful.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Knetter
Chief Executive Officer
Paula Bonner
President and CEO
Recent News
2025-06-19
Company data provided by crunchbase