Unily · 20 hours ago
Delivery Manager (Maternity Cover)
New York, NY
Full-time
Hybrid
Mid Level
4+ years expUnily is a company that partners with large enterprises to enhance digital Employee Experience transformation. The Delivery Manager will be responsible for leading project implementations, managing client relationships, and ensuring successful project delivery within North America.
Enterprise SoftwareSoftware
Responsibilities
Develop and maintain comprehensive project plans that align with client objectives and delivery methodology
Track and manage project milestones, timelines, and deliverables to deliver key client outcomes
Identify, assess, and mitigate project risks throughout the implementation lifecycle
Coordinate resource allocation and cross-functional team activities
Ensure project deliverables meet quality standards and client expectations
Manage scope, budget, and timeline expectations with clients and internal teams
Build and maintain strong relationships with key client stakeholders
Conduct regular client check-ins and status meetings
Set and manage client expectations throughout the implementation process
Ensure clients are informed, supported, and aligned with project activities
Act as a primary point of contact for client implementation inquiries
Anticipate potential issues and proactively address client concerns
Guide clients through the implementation journey from kickoff to go-live
Coordinate activities between client teams and internal functional groups
Inform clients of operating model, implementation methodology, and milestone expectations
Provide guidance to clients on implementation best practices and requirements
Manage escalations and resolve implementation challenges
Ensure smooth transition from implementation to ongoing support
Partner with PS pre-sales and sales teams to scoping new opportunities where needed
Contribute to the development of statements of work, including scope, effort estimates, and timelines
Participate in client presentations outlining professional services methodology and approach
Support proposal development for implementation services
Provide input on implementation feasibility and resource requirements for potential projects
Maintain accurate project documentation including plans, status reports, and meeting notes
Track and report on project KPIs and metrics
Identify and implement process improvements for delivery efficiency
Collaborate with other Delivery Managers to standardize best practices
Contribute to the development of implementation methodologies and tools
Coordinate activities across cross-functional implementation teams
Provide guidance to Associate Delivery Managers and implementation team members
Foster collaboration between Consultants, Solutions Architects, and other team members
Communicate effectively with all project stakeholders
Contribute to knowledge sharing and team capability development
Qualification
Required
4+ years of experience in project management, client delivery, or related roles
History of successfully managing software implementation projects
Experience building and maintaining client relationships
Background in managing cross-functional teams
Experience with software implementation or SaaS deployment
Strong knowledge of project management methodologies and best practices
Excellent planning, organizational, and time management abilities
Experience managing multiple projects simultaneously
Ability to identify and mitigate project risks effectively
Proficiency with project management tools and techniques
Excellent written and verbal communication abilities
Strong presentation and facilitation skills
Experience setting and managing client expectations
Problem-solving and conflict resolution capabilities
Ability to build trust and credibility with clients
Adaptability and flexibility in dynamic environments
Strong attention to detail and process orientation
Ability to work under pressure and meet deadlines
Analytical thinking and decision-making capabilities
Understanding of software implementation processes and challenges
Bachelor's degree or commensurate experience required
Willingness to travel up to 20% (domestic and international) to support client engagements
Preferred
Project Management Professional (PMP) certification or equivalent
Agile/Scrum certifications
Benefits
23 vacation days
10 sick days
1 annual volunteer day and 1 day off for your birthday!
Medical, dental and vision coverage at 96% of the payroll cost at the employee-only coverage level and cover 80% for employee plus dependent levels
1x your annual salary in Life and AD&D coverage at no cost to you
5% match on your 401(k) and no vesting schedule after your first 90 days
1 fully paid volunteering day per year
An employee matching charity donation scheme
Options to lease an Electric Vehicle through our salary sacrifice scheme
Company
Unily
Unily is the world's first AI-native employee experience platform, delivering digital employee experience and digital workplace solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$68M2021-12-21Acquired
2019-06-17Private Equity· $68M
Leadership Team
Sam Hassani
Chief Technology Officer
William Saville
Board Member
Recent News
Morningstar.com
2025-12-12
2025-10-09
Company data provided by crunchbase