U.S. Legal Support · 7 hours ago
Production Manager
Houston, TX
Full-time
Onsite
Mid, Senior Level
4+ years expU.S. Legal Support is a company that focuses on delivering accurate and timely transcripts and critical work products for legal operations. They are seeking a Production Manager to oversee the production process, collaborate across departments, and lead a team to ensure efficiency and compliance in delivering services.
LegalProfessional Services
Responsibilities
Oversee and optimize the full production process to ensure timely, cost‑effective delivery of transcripts and related products
Coordinate between Client Support, Status In Progress, Sales, and Billing to maintain smooth operational workflows
Track, organize, and safeguard physical exhibits. Develop and manage document‑security processes
Manage hard‑copy transcript shipping operations to ensure accuracy and timely delivery
Lead, coach, and support production staff while prioritizing workflow and assigning tasks based on business needs
Monitor performance, productivity, and quality using KPIs and SLAs; identify areas for efficiency and accuracy improvements
Safeguard sensitive information and maintain compliance with all company policies and data‑security standards
Qualification
Required
High school diploma or equivalent required; college preferred
4+ years of supervisory or management experience in a high-volume setting with direct people management
Strong communication, organization, and problem-solving skills
Ability to manage deadlines, team performance, and client expectations
Comfort with technology, workflow systems, and managing digital files
Preferred
Experience managing teams using KPIs and SLAs
Benefits
Health Benefits: Medical, dental, and vision insurance
Retirement: 401(k) with company match
Paid Parental Leave
Unlimited PTO (for eligible roles)
Pet Insurance
Identity Protection
Team Culture: Fun company events, team‑building activities, and a collaborative work environment
Company
U.S. Legal Support
U.S. Legal Support is a preeminent provider of a suite of litigation support services including court reporting, record retrieval.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-04Private Equity
Leadership Team
Charles F. Schugart
President & CEO
Jim Cunningham
SR VP & Division President
Recent News
Company data provided by crunchbase