Pure Storage · 4 hours ago
Senior Service Account Manager
United States
Full-time
Remote
Mid, Senior Level
$94K/yr - $202K/yr
6+ years expPure Storage is reshaping the data storage industry with innovative technology. The Senior Service Account Manager will be the strategic architect of customer experience for significant enterprise accounts, ensuring seamless product deployments and operational excellence.
Cloud ComputingData StorageEnterprise Software
Responsibilities
Orchestrate Global Customer Success: Own the end-to-end service delivery relationship for large-scale accounts, influencing cross-functional teams across engineering, product management, and legal to ensure a holistic and high-quality customer experience
Lead High-Stakes Operations: Direct complex Pure implementations and migrations within critical change windows, conducting proactive risk analyses and capacity planning to ensure 100% operational continuity and stability
Command Incident & Escalation Management: Serve as the primary point of command for high-severity issues, coordinating rapid-response teams and collaborating with leadership to ensure transparent communication and swift resolution during mission-critical events
Drive Strategic Growth & Reviews: Facilitate executive-level operational reviews and roadmap discussions that align Pure’s innovation with the customer’s business priorities, directly impacting retention and identifying customer-inspired business solutions
Champion Knowledge & Mentorship: Elevate the global organization by mentoring junior Service Account Managers and creating internal content that promotes best practices and expands team educational opportunities
Qualification
Required
6 years relevant experience (customer-facing, large accounts, industry related role.)
Expert Relationship Orchestration: Proven ability to navigate matrixed environments and build high-trust partnerships with executive stakeholders, acting as a calm and authoritative voice during complex technical negotiations or escalations
Data Storage Industry Fluency: Deep professional experience within the technology or data storage sector, with the ability to provide subject matter expertise on complex product lines and translate customer requirements into prioritized product features
Advanced Analytical & Strategic Planning: Demonstrated skill in conducting technical risk analyses, capacity planning, and environment assessments to mitigate risks and accelerate a customer's operational objectives
Project Leadership & Influence: Strong project management background with the ability to coordinate multiple high-priority projects and influence internal stakeholders to deliver results for the customer
Benefits
Flexible time off
Wellness resources
Company-sponsored team events
Company
Pure Storage
Pure Storage is an all-flash enterprise storage company that enables broad deployment of flash in data centers.
5001-10000 employees
H1B Sponsorship
Pure Storage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (166)
2024 (187)
2023 (187)
2022 (189)
2021 (125)
2020 (152)
Funding
Current Stage
Public CompanyTotal Funding
$529.26MKey Investors
T. Rowe PriceIndex VenturesRedpoint
2015-10-06IPO
2014-08-11Secondary Market· $60M
2014-04-22Series F· $225M
Leadership Team
Charles Giancarlo
CEO and Chairman
Michael Cornwell
CTO - Americas
Recent News
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