Cloudflare · 10 hours ago
Customer Solutions Engineer
Austin, TX
Full-time
Onsite
Mid Level
3+ years expCloudflare is a technology company on a mission to help build a better Internet by protecting and accelerating online applications. They are seeking a Customer Solutions Engineer (CSE) who will act as a technical advisor to Mid Market Customers, ensuring they successfully utilize Cloudflare's products and derive maximum value from their investment.
AnalyticsEnterprise SoftwareSecurityWeb Hosting
Responsibilities
You will be part of a team of CSMs and CSEs supporting Mid Market customer(s) needs
From a technical perspective, your primary responsibilities will be to guide customers through their onboarding of Cloudflare products and services, demonstrating a nuanced understanding of complex customer environments, ensure customers see the full value in Cloudflare's products and advise on technical best practices via 1:1 engagements
Full-Stack Advisory: Guide customers through the end-to-end onboarding of Cloudflare’s core services (DNS, WAF, CDN, and Zero Trust) while prioritizing the adoption of the Developer Platform
Edge Architecture Consulting: Lead technical deep-dives into Cloudflare Workers, Pages, R2, and D1, helping customers architect "edge-first" applications
Collaborate with Customer Support, Technical Account Managers, Product, Engineering, and other teams to assist with technical escalations
You will take part in content creation and delivery for technical customer workshops for your area of expertise
Provide customers with clear proactive technical guidance and expertise across your main specialization, and in a secondary area of expertise
Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices
Qualification
Required
Minimum 3+ years of prior post-sales customer relationship management (e.g., Technical Support, Solutions Engineer, or Software Engineer) at a cloud and/or SaaS provider
Hands-on experience with web application development (professional or personal projects), ideally full-stack using modern JavaScript frameworks (React, Vue, Node.js, etc)
Deep understanding of how the internet works and the desire to expand that knowledge. For example: Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP; Reverse and forward proxies and the applications of both; Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust; Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3; Enjoying the adventure of troubleshooting and solving technical problems; Understanding why Cloudflare plays an increasingly important role on today's internet
Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
Edge & Serverless Proficiency: Hands-on experience (professional or significant personal projects) building with serverless technologies. We value experience with Cloudflare Workers, but also welcome those coming from Vercel, Netlify, AWS Lambda, or GCP Functions
Code Literacy: Proficiency in JavaScript or TypeScript (or similar) is required. You should be comfortable reading, debugging, and writing script samples to help a customer get unstuck
Modern Dev Workflow: Understanding of modern CI/CD pipelines, Git-based workflows, and how they integrate with edge deployment platforms
Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts. It's incumbent on us to stay up to date not only with Cloudflare's specific products, but with industry trends
Excellent written and verbal communication skills with the ability to explain technical concepts clearly
Customer-first mindset with patience, empathy, and strong problem-solving skills
Familiarity with the major cloud providers (AWS, GCP, Azure) and common cloud services
Strong understanding of developer workflows (version control, CI/CD, package managers, API integrations, and frameworks)
Comfort with debugging code, reviewing logs, and testing APIs
Ability to manage multiple projects, work to deadlines, and prioritize between competing demands
Preferred
Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2
Experience building or deploying applications on Cloudflare Workers
Understanding of distributed systems and serverless architecture
Familiarity with relational and non-relational databases
Understanding of AI concepts and experience using AI models in real-world applications
Experience contributing to open source or engaging with developer communities
Certifications such as AWS Solutions Architect or GCP Cloud Architect are a plus
Auxiliary knowledge of developer tooling and relevant frameworks is a plus
Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
Company
Cloudflare
Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.
1001-5000 employees
H1B Sponsorship
Cloudflare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (115)
2023 (66)
2022 (98)
2021 (83)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
$2.08BKey Investors
Franklin TempletonFidelityUnion Square Ventures
2025-06-13Post Ipo Debt· $1.75B
2019-09-12IPO
2019-03-12Series E· $150M
Leadership Team
Matthew Prince
CEO & Co-Founder
Lee Holloway
Co-Founder & Lead Engineer
Recent News
2026-01-24
2026-01-23
2026-01-20
Company data provided by crunchbase