The Cigna Group · 4 hours ago
Customer Service Associate Representative - MD Live - Remote
United States
Full-time
Remote
Entry Level
$17.75/hr - $19/hr
1+ years expThe Cigna Group is a telehealth company providing virtual care services for general health and behavioral health. They are seeking dedicated and compassionate Customer Service Associate Representatives to deliver extraordinary customer service and foster patient relationships through effective communication and problem-solving.
CommercialHealth CareHospitalInsuranceMedical
Responsibilities
Answer inbound calls/chats from patients, assisting with all customer service issues including registrations, consultations, prescription/pharmacy issues, billing concerns, collections, technical support, navigational assistance
An average of 40 – 50 calls/chats can be expected daily
Take calls back-to-back (or simultaneous chats) while toggling through several applications on multiple screens
Active listening and remaining customer-focused to meet tailored needs, providing positive outcomes for our patient's well-being
Available to attend 100% training (6 weeks) and the first 90 days of employment
Resolve customer complaints through independent problem-solving skills, resource utilization and one-call resolution
Understand and strive to meet or exceed call center metrics while providing accurate information to callers with a courteous and professional demeanor
Work in a highly customer-focused metrics-driven environment, which supports quality of service and compliances through policies & procedures
Ability to work in a fast-paced virtual health environment
Ensures compliance with all relevant laws, policies, and HIPAA regulations
Other duties as assigned
Qualification
Required
High School diploma or equivalent
1 year customer service experience is required
A dedicated workspace with no distractions is required
Intermediate proficiency in Microsoft Office Suite
Strong organization skills, written, and verbal communication skills
Empathetic and understanding while supporting patients varying needs
Foster teamwork and partnership with cross-functional departments to resolve issues and improve patient experience
Ability to think outside of the box and demonstrate problem-solving skills
Must have a strong written and verbal communication skills
Must be able to read, write, and communicate fluently in English
Detailed oriented and ability to type at least 25 wpm
Must be self-directed and able to work independently with minimum supervision
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
Preferred
Call center experience is preferred
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
The Cigna Group
The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Cordani
Chairman and Chief Executive Officer
Michele Berg
CEO Communications
Recent News
2026-01-25
2026-01-06
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