IHG Hotels & Resorts · 4 hours ago
Multi-Brand Solutions Manager
Three Ravinia Drive, Atlanta, GA, 30346, US
Full-time
Hybrid
Mid, Senior Level
$105K/yr - $110K/yr
5+ years expIHG Hotels & Resorts is a leading hotel group focused on delivering True Hospitality for Good. They are seeking a Multi-Brand Solutions Manager to design and implement digital guest and hotel products, working closely with cross-functional teams to enhance the digital experience for guests and colleagues.
HospitalityHotelRestaurants
Responsibilities
Partner with Product & Technology and Marketing on cross-organizational ideation to define ideal GX through the creation of guest experience flows, conceptual designs, wireframes, and journey maps in order to produce a clear point of view for the organization on how to engage guests and colleagues through compelling digital experiences. Manage internal groups, external vendors and agencies where necessary
Serve as the marketing organization’s key point of contact for understanding and communicating progress on large-scale, strategic cross-enterprise digital programs that may impact guest or colleague experience (e.g. IHG App, Concerto, GRS, Payments, Salesforce CRM, or other initiatives.). Serve as the voice of customer, brand teams, and guest throughout program delivery
Define strategic objectives for appropriate digital engagement opportunities related to new or repositioned services, products or programs (e.g. new brands, Loyalty program evolutions, etc.). Develop the corresponding tactical initiatives to achieve those objectives or identify appropriate connections to in-flight initiatives
Review and analyze market and industry data to understand emerging technology and digital trends
Effectively communicate and mobilize with Marketing and regional stakeholders, Hotel Operations, Product Teams, Technology Teams and hotels. Serve as primary marketing contact for strategic initiatives, answering questions and providing program information as needed
Design and/or review programs and executions designed by others. Programs are implemented with franchisees, hotel staff, Area Managers, and/or Regional Trainers to impact service levels and/or product initiatives at the hotel
Work across upper management, global/regional operators, and hotels to gain support and input into service and product initiatives, communicating program successes, issues, changes, etc
Qualification
Required
Bachelor's or master's degree in business management, Marketing, UX Design, or an equivalent combination of education and work related experience
5-8 years in hospitality, consumer marketing, or digital marketing sector, preferably within a large multi-national company
Demonstrated work related experience in creation and delivery of digital solutions with a focus on customer experience or marketing
Strong experience working well in cross functional environment with global partnerships
Strong thought leadership, interpersonal and communication skills
Demonstrated project management experience in organizing, planning and executing projects from conception through implementation
Demonstrated knowledge and understanding in the areas of consumer engagement, multi-brand marketing, and digital experience design
Demonstrated experience in hands-on creation and delivery of digital solutions, including knowledge of iterative delivery models and customer-centric design thinking principles
In depth knowledge of hotel operations, including solid understanding of key metrics within the hotel industry
Experience in managing logistically complex programs with both business and technical stakeholders
Preferred
Familiarity with guest-facing and hotel colleague-facing systems, including Property Management System, Service Optimization tools, Point of Sale system, In-Room Televisions & Technology, User-facing Mobile Apps highly desired
Benefits
Paid time off
Medical/dental/vision insurance
401K
Impressive room discounts across our many properties
Recharge days
Volunteering days throughout the year
Company
IHG Hotels & Resorts
IHG Hotels & Resorts is a global hotel company with the mission of providing True Hospitality for Good.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Elie W. Maalouf
Chief Executive Officer
Dana Shefsky
Head of Customer and Partner Experience
Recent News
Hotel Management Network
2026-01-19
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