Hennig · 21 hours ago
Customer Success Specialist
Rockford,IL,US
Full-time
Onsite
Mid Level
4+ years expHennig is seeking a Customer Success Specialist to enhance customer satisfaction and facilitate communication between customers and internal departments. The role involves analyzing purchase orders, providing technical assistance, and coordinating information across various teams.
Industrial ManufacturingMechanical DesignMechanical Engineering
Responsibilities
Responsible for receiving and analyzing all aspects of customer purchase orders
Responsible for communicating with customers-verbal and written
Responsible for typing and e-mailing customer quotes
Responsible for acquiring product knowledge to assist customers with technical questions
Responsible for assisting customers with all specs of a customer's order-approval prints, order status, shipment details, and establishing creditworthiness
Responsible for coordinating information between the customer, engineering department, and production department
Authorized to request changes to the Quality System in order to facilitate improvement or to enhance customer satisfaction
Qualification
Required
High school diploma or GED
Excel, Word, Windows
4 years' experience in a related field, if no diploma
Mechanical aptitude
Strong organizational skills
Proficient in written and verbal communication
Company
Hennig
Hennig Inc. designs and manufactures machine protection systems, chip conveyors, and offers facility safety solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dietmar Goellner
President & CEO
Noah Goellner
C.O.O. Hennig Inc. South
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