CoastHills Credit Union · 17 hours ago
Card Services Specialist
Santa Maria, CA, US
Full-time
Onsite
Mid Level
3+ years expCoastHills Credit Union is a financial institution seeking a Card Services Specialist responsible for reviewing and analyzing data related to fraud inquiries. The role involves maintaining card accounts, processing disputes, and ensuring effective operational practices to minimize losses.
BankingFinancial ServicesMobile Payments
Responsibilities
Maintains credit and debit card general ledger accounts
Captures blocked cards, maintains logs on stolen cards, and processes disputes and maintains GL associated with said transactions (signature based)
Reviews and processes ATM cards
Reviews exception reports to determine fraud
Maintains and distributes credit and debit card reports daily
Boards new credit card members, performs file maintenance, and balances the VISA draw down request using the Base 2000 System
Assists in preparing the VISA Quarterly Certificate Reports for credit and debit cards
Resolves operational issues with the credit and debit card processor
Assists members in the resolution of fraudulent activities
Evaluates and recommends credit and debit card procedures to ensure effective operational practices and minimize losses
Processes all VISA credit card and debit card disputes according to VISA regulations
Reviews exception reports from neural network to determine fraud
Reviews daily email and report monitoring of Falcon Fraud program
Evaluates and recommends credit and debit card procedures to ensure effective operational practices and to minimize losses
Offline VISA (AFCU Card System) - balances and posts payments daily
Regularly attends and participates in in-house training
Performs duties as assigned by management and may be assigned to work at any location
Qualification
Required
Knowledge of branch operational activities
Three years increasingly responsible related experience within a financial institution
Experience with Symitar and Base2000
Ability to perform a variety of adjustments and calculations to verify, update and correct members' accounts
Credit Union products, services, programs and promotions
Experience with computer systems and software
Operates a variety of office equipment and machines
Travels, attends, and participates in meetings, seminars, and conferences held before and after normal business hours that may require unaccompanied long-distance travel and overnight lodging
Ability to work a variety of hours, including evenings and weekends
Company
CoastHills Credit Union
CoastHills Credit Union is a mobile banking and financial services company.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$2.48MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $2.48M
Leadership Team
Paul Cook, MBA
President / CEO
Robert Goebel
SVP Chief Lending Officer
Recent News
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