FUJIFILM Healthcare Americas Corporation · 10 hours ago
Senior Synapse System Administration Trainer I (SSAT)
United States
Full-time
Remote
Senior Level
5+ years expFUJIFILM Healthcare Americas Corporation is on a mission to innovate for a healthier world, seeking a Senior Synapse System Administration Trainer I. This role is responsible for developing training materials and strategies, delivering training sessions, and ensuring customer satisfaction through effective education and support.
Medical Device
Responsibilities
Actively participates in the development of training strategies and training curriculums
Works collaboratively with Senior I, Lead, SSAT and/or Clinical Development Coordinator to function as Subject Matter Expert for select educational content such as, but not limited to: customer facing course material, instructional 'how to' videos, product simulations, etc
Responsible for executing all aspects of Client System Administration Training, including the primary delivery of training on-site as needed
Ensures that all customers are provided with high quality care and attention throughout the sales and service process, so that each customer is fully satisfied with the service and attention received from Fujifilm Medical Systems
Independently assesses the customer’s level of comprehension to facilitate effective site administration and optimal product operation, utilizing validated applications, protocols, and processes. Escalates customer satisfaction concerns to Senior II, Lead SSAT or management when appropriate
Assists with post-course completion deliverables/tasks. This includes assisting with certification, examination results, course surveys and maintenance of attendance records
Provides expert level clinical support for customers, sales, and field service
Demonstrates proficiency and supports system administration training initiatives for a minimum of 1 Synapse product with a desire for increased responsibility
Provides professional development mentorship to staff SSAT when the opportunity presents
Provides input to SSAT Senior II, Leads I & II regarding staging of Virtual Environments for Synapse systems used during SSAT courses
Maintains relationships with HCUS Cardiology, Radiology, 3D, VNA, Synchronicity, and EIS clinical teams to maintain intimate product knowledge and development
Participates in all aspects of Internal Synapse System Administration Training
Actively participates in Synapse System Administration status teleconferences. Leads status calls in the event of Senior II, Lead SSAT and manager absence
Maintain close contact with customers for evaluation of training success and promote opportunities for continuing education
Participates in Synapse PACS testing and feature validation when deemed appropriate by SSAT/Education management
Participates on various internal and external committees for continued development of Synapse products
Interfaces directly with customers as it relates to a fundamental Synapse System Administration level to appropriately assess and effectively communicate the customer’s experience to HCUS. These customer interfaces can be either via phone / email / conference calls that organically occur throughout our SSAT courses, or in person at a customer site visit. Traveling to customer sites with or without the appropriate team members is an integral part of the Synapse System Administration role in demonstrating our Assists System Administrators, Technologists, Sonographers, and other professional staff members in the proper and efficient operation of FUJIFILM Synapse and Synapse PACS
Solicits feedback from Customers at regular and consistent intervals and escalates where appropriate any concerns or additional sales opportunities to, Sales, Field Service, Marketing, Engineering, and Product line management. Follows up with customers regarding issues identified via written and verbal communication
Makes appropriate contacts within HCUS and at the customer site to coordinate each customer visit and or conference call
Provides on-going support to resolve application related and image quality concerns on both a product and system level
Provides and maintain documentation to support customer visits and consultation
Provides additional education and consultation at a charge, contributing to Professional Services and Clinical Customer Support revenue goals
Works with HCUS team to gain customer acceptance of the FUJIFILM Medical Systems solutions
Maintains technical expertise on all HCUS product offerings and is knowledgeable of current industry trends and future technology directions
Maintains effective communication with Field Service, Sales, and other members of the HCUS team to foster effective problem resolution
Maintains effective communications and working relationships with all departments within HCUS (Service, Engineering, Integration, Marketing, Sales, Customer Service, etc.). Participates with Sales and Marketing staffs to develop new products, services, and sales/marketing strategies. Reports any internal/external information and activities that may impact on customer satisfaction and/or HCUS’s future business activities
Participates on various internal and external committees
Participates on performance improvement and strategic planning teams
Performs other duties as may be assigned by management. Demonstrates a willingness and seeks opportunities to contribute beyond job duties defined the appointed description
Participates in professional organizations
Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards
Qualification
Required
BA/BS or equivalent professional work experience
A minimum of (5+ years desired) full-time experience in PACS System Administration (FUJIFILM Synapse preferred) or equivalent industry experience
5 to 10 years of progressive experience in medical technology, devices, or healthcare industry
2+ years formal training experience
Experience in curriculum development, as well as in various training methodologies to ensure effective delivery of material in an adult learning environment is desired
Proven ability to deliver live presentations and formal instruction while concurrently evaluating the learner's comprehension of the associated topics
Exceptional verbal and written communication skills, negotiations skills, and professional presence
Ability to prioritize and handle multiple functions
Proficient in Microsoft Outlook, PowerPoint, Excel, Word
Preferred
Experience with production software such as Adobe Captivate™, TechSmith Camtasia™, Adobe Connect Pro™, is a significant plus
Company
FUJIFILM Healthcare Americas Corporation
FUJIFILM Healthcare Americas Corporation is a comprehensive healthcare company that has an extensive range of technology and expertise in the detection, diagnosis, and treatment of diseases.
Founded in 1936Lexington, Massachusetts, US
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Henry Izawa
President and CEO
Richard Kurz
V.P., Chief Financial Officer, & Treasurer
Recent News
Fujifilm [Global]
2024-04-28
Imaging Technology News
2024-04-28
2024-02-26
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