Groupe Atlantic · 1 day ago
Call Center Customer Service Representative
Wakefield, MA
Full-time
Onsite
New Grad, Entry Level
$22/hr - $23/hrAtlantic Group is seeking a professional and customer-focused Call Center Representative. In this role, you will be responsible for handling inbound and outbound customer calls, providing support for banking products and services, resolving issues, and ensuring a positive customer experience.
Consumer ElectronicsHeating Ventilation and Air Conditioning (HVAC)Manufacturing
Responsibilities
Answer incoming calls from customers regarding account inquiries, transactions, and banking products
Assist customers with online banking, card issues, loan information, and other general service requests
Identify and resolve customer issues efficiently and accurately
Escalate complex or unresolved issues to the appropriate department or supervisor
Maintain knowledge of bank products, services, policies, and procedures
Document all customer interactions in the system for tracking and follow-up
Meet performance metrics related to call quality, handling time, and customer satisfaction
Follow all banking regulations and maintain the confidentiality of customer information
Qualification
Required
High school diploma or equivalent
Strong communication and interpersonal skills
Ability to handle high call volumes and manage stress in a fast-paced environment
Basic computer proficiency and familiarity with CRM systems
Detail-oriented and dependable with a focus on problem-solving
Preferred
Previous experience in a call center, customer service, or banking environment preferred
Associate degree or higher is a plus
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Groupe Atlantic
Thermal comfort, which is essential to our well-being, has become a major social issue through the need to balance our financial, environmental, and health concerns.
Founded in 1968La Roche-sur-yon, Pays de la Loire, FRA
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Philippe Backouche
CIO
Tamar Godoladze
HR Business Partner
Recent News
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