R3 LLC · 12 hours ago
Technical Delivery Manager
Frederick,MD,US
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $150K/yr
5+ years expR3 LLC is committed to providing best-in-class IT solutions and is seeking a Technical Delivery Manager to ensure efficient technical support delivery. This role involves overseeing service delivery, liaising between teams, and managing vendor relationships while contributing to IT budget development.
ConsultingNetwork SecurityProfessional Services
Responsibilities
Oversee Service Delivery to R3 customers and ensure that services are being delivered as outlined in customer contracts
Liaise between the different teams at R3 on behalf of the customer to ensure customer needs are being met
Communicate across R3 teams as needed to ensure that relevant stakeholders are aware of ongoing issues, initiatives, projects, etc
Provide leadership and decision-making on technical issues that arise
Identify service gaps and opportunities for improvement in customer environments
Ensure SLAs, KPIs, and other metrics are being successfully met and identify ways to improve on these metrics
Assist teams in clearing obstacles and driving towards resolution of issues
Manage vendor relationships and service level agreements to ensure high-quality support and services are provided
Assist in responding to and resolving technical issues, incidents, and outages, ensuring minimal disruption to business operations, and adhering to agreed-upon service level agreements (SLAs)
Contribute to the development of customer IT budgets and effectively manage resources to meet operational needs and objectives
Oversee the implementation of changes, updates, and patches to the IT infrastructure, ensuring proper testing and change control procedures are followed
Maintain accurate and up-to-date documentation of the IT infrastructure, configurations, and procedures
Provide regular reports on system performance, incidents, and other key metrics to the senior management team
Qualification
Required
Bachelor's degree in computer science, Information Technology, or a related field, and/or at least 5-7 years related experience
Strong knowledge of system administration, networking, virtualization, and cloud computing technologies
Solid understanding of IT security principles and best practices
Exceptional problem-solving skills and the ability to remain calm and effective under pressure
Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams
Previous experience in budgeting, resource planning, and project management
Leadership and management skills, with the ability to motivate and inspire the team
Preferred
ITILv4 certification is a plus
Benefits
Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
401(k) with company match to help you plan for the future.
Flexible time off policies to ensure you maintain a healthy work-life balance.
Training incentives and bonuses to help you and your career grow.
Company
R3 LLC
At R3 everything starts with the customer.
51-200 employees
H1B Sponsorship
R3 LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (46)
2023 (30)
2022 (35)
2021 (51)
2020 (67)
Funding
Current Stage
Growth StageLeadership Team
Kyle McNaney
Chief Technology Officer
Recent News
2025-12-18
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2025-06-30
Company data provided by crunchbase