DRB · 8 hours ago
Order Processor (Remote Position)
United States
Full-time
Remote
New Grad, Entry Level
$16/hr - $19/hrDRB, a Vontier Company, is a leading provider of technology-enabled devices and software solutions to the North American car care industry. They are seeking an Order Processor who will act as an advisor with customers on Return Merchandise Authorization resolutions and manage orders of aftermarket hardware and software, while ensuring customer satisfaction and supporting various departments within the company.
AutomotiveInformation TechnologyPoint of SaleSoftware
Responsibilities
Handles inbound calls for orders and RMAs with the goal of quantity and quality of calls taken and the overall customer satisfaction
Handles outbound calls regarding orders and RMAs
Responsible for the accuracy of after-market sales and RMA orders
Configuration and testing of equipment sent out through the aftermarket process
Assists Service Technicians on receipt and maintenance of loaner/swap equipment
Provides aftermarket order support to multiple departments within DRB Systems, including Marketing/Sales, Development and all of Operations
Must demonstrate willingness to assist others on the AMS team and is able to work productively in an independent environment
Responsible for accuracy and shipment process of after-hours equipment orders
Verifies adequate supplies in setup station bins for evening/weekend staff
Maintains after-market sales open call queue
Prepares quotes for after-market hardware and software. Follow up or close within 30 days
Creates and maintains after-market order documentation on SharePoint
Participates in process improvements to decrease incoming calls, accuracy of order entry and customer satisfaction
Performs all other duties as assigned by Management
Qualification
Required
Currently pursuing High School diploma or High School Diploma (or GED or High School Equivalence Certificate)
Experience working with computer hardware and software
Proficient in Microsoft operating systems
Knowledge of computer hardware including network setups
Valid United States Driver's License required
Aptitude for learning new software programs
Detailed orientated
Ability to multi-task
Preferred
Customer service experience preferred
Benefits
Paid time off
Health insurance with company HSA contribution
Dental
Vision
401(k) with company match
Life insurance
Disability insurance
Paid parental leave
Company
DRB
With over 40 years as the leading car wash technology provider, DRB® empowers operators to run and grow great businesses through fast, reliable, and engaging solutions.
Founded in 1983
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ian Williams
President and CEO
Ryan Johnson, CPA
Chief Financial Officer
Company data provided by crunchbase