The Cigna Group · 6 hours ago
Network Operations Lead Analyst - Express Scripts - Remote
United States
Full-time
Remote
Entry, Mid Level
$71K/yr - $118K/yr
2+ years expThe Cigna Group is a health services company that aims to improve health and increase vitality through innovative solutions. As a Lead Analyst on the Network Strategy & Operations team, you will enhance the performance of the national retail pharmacy network by investigating issues, collaborating with various teams, and contributing to operational excellence.
CommercialHealth CareHospitalInsuranceMedical
Responsibilities
Leading the intake, evaluation, and routing of retail pharmacy complaints submitted to state departments of insurance to ensure the right teams engage quickly
Investigating each issue by reviewing claims, provider interactions, client configurations, and network structures to uncover root causes and inform action
Partnering with Legal and Regulatory teams to shape clear, accurate messaging for required state responses
Preparing, proofreading, and refining supporting documents to ensure every submission reflects operational excellence and strong attention to detail
Collaborating with the Presidential Escalations team to deliver responses within required timelines while maintaining quality and clarity
Identifying trends, repeat concerns, and emerging issues, contributing insights that help strengthen processes, improve network performance, and reduce future escalations
Supporting special projects that advance innovation, readiness, and cross‑functional collaboration across Product, Pricing, Network Operations, and Network Compliance
Qualification
Required
Minimum 2 years of experience in regulatory compliance, legal, public affairs, corporate communications, or related fields
Strong verbal and written communication skills, with the ability to break down complex issues into clear, actionable language
Proven ability to manage multiple priorities with accuracy, organization, and attention to detail
Demonstrated experience working in fast‑paced, high‑growth environments with tight deadlines
Working knowledge of Microsoft Word, Excel, and PowerPoint
Skilled in issue management, conflict resolution, project management, and business analysis
Preferred
Bachelor's degree (preferred, not required)
Paralegal or similar legal support experience
Familiarity with retail pharmacy networks, contracting, or healthcare operations
Experience working across cross‑functional teams including Product, Pricing, Network Operations, and Compliance
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
The Cigna Group
The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Cordani
Chairman and Chief Executive Officer
Michele Berg
CEO Communications
Recent News
2026-01-25
2026-01-06
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