MVR Digital · 15 hours ago
Account Manager/ Client Success Manager - Digital Marketing Agency
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $85K/yr
4+ years expMVR Digital is a digital marketing agency seeking a Client Success Manager to own client relationships from strategy to execution for major accounts. The role involves developing media strategies, analyzing data, and making impactful recommendations while ensuring effective communication with clients.
AdvertisingDigital MarketingE-CommerceEmail MarketingMarketingMobile Advertising
No H1B
Responsibilities
Develop cross-channel strategies across Meta, Google, TikTok, CTV, and email that connect to business goals
Make budget allocation recommendations based on attribution analysis and conversion data
Identify when performance issues signal real problems versus normal variance
Proactively flag when your own work isn't meeting standards and bring solutions to fix it
Challenge client assumptions when data points to better approaches
Run weekly calls with founders, CMOs, and marketing directors who expect strategic partnership
Translate messy attribution data into clear business insights clients can act on
Navigate difficult conversations about underperformance, budget reallocation, or flawed test setups
Reframe problems when the initial framing won't actually answer the question
Build trust through consistent strategic value, not just smooth relationship management
Monitor cross-channel performance and spot optimization opportunities before they become emergencies
Understand how attribution windows, conversion lag, platform reporting differences, and data delays affect what you're seeing
Calibrate technical depth based on what clients need to make decisions (not what sounds impressive)
Connect marketing performance to business outcomes (revenue, CAC payback, LTV)
Be honest about data limitations and confidence levels instead of overselling marginal results
Work with media buyers to implement strategy and optimization recommendations
Partner with creative team on testing roadmaps and asset development
Manage project timelines across creative production, web development, and campaign launches
Align agency operations to client business direction (if they're moving toward experimentation, we move with them)
Keep multiple priorities moving without things falling through the cracks
You own outcomes, not just tasks. When something isn't working, you don't wait to be asked. You spot it, flag it, and bring solutions. You care more about getting it right than looking right. When you make a recommendation, you've thought through why it matters to their business, not just what the platform data says
You reframe problems, not just solve them. You ask questions that reveal what clients actually need versus what they think they need. You're comfortable saying 'we're measuring the wrong thing for this question' or 'this test setup won't actually tell us what we want to know.' You make clients smarter about marketing, not just dependent on your execution
You're honest about what you know and don't know. You read data critically. You flag when confidence intervals are too wide to make decisions. You say 'I need to dig into this' instead of guessing. You update your thinking when evidence changes. You don't bullshit your way through analysis
You communicate to reduce confusion, not to impress. You write emails that are clear and efficient. You present analysis without overexplaining or underselling. You know what deserves meeting time versus async follow-up. You're direct but not blunt
You figure things out without hand-holding. You manage ambiguity well. Clients change their minds, data is messy, tests don't always work as planned. You follow through on commitments without reminders. You build processes when they don't exist. You take initiative when situations are unclear
Qualification
Required
4+ years managing performance marketing campaigns or client accounts with strategic responsibility
Deep platform knowledge: Meta Ads, Google Ads, cross-channel attribution, conversion tracking
Experience analyzing data across attribution tools, building performance narratives, and making allocation recommendations
Comfortable with spreadsheets for analysis and creating dashboards that surface what matters
Experience with accounts spending $100K+ monthly (or equivalent complexity in budget management)
Proven ability to navigate difficult conversations and maintain trust when delivering hard truths
Comfortable in remote, async environments with distributed teams
Preferred
Agency background strongly preferred (coordination across teams, managing multiple clients, operating with autonomy)
If coming from in-house: you need to have worked directly with external partners or exec-level stakeholders in strategic capacity
Benefits
Performance Bonuses: Up to 11% of base salary quarterly, tied to client outcomes and strategic ownership
Health & dental coverage (W2 employment)
Wellhub gym & wellness membership
Professional development support
Fully remote
Company
MVR Digital
Digital Performance Marketing Agency for Growing Brands
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mark Rosenthal
Founder
Company data provided by crunchbase