Gentiva Hospice · 19 hours ago
Area Director of Operations
Kansas City
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expGentiva Hospice is a national leader in hospice care, palliative care, home health care, and advanced illness management. The Area Director of Operations is responsible for supporting operational policies, delivering quality patient care, and ensuring compliance with regulatory requirements while maintaining strong relationships with healthcare organizations.
Hospital & Health Care
Responsibilities
Supports coordination of local functioning of operational functions
Assists in ensuring the hospice meets and exceeds all applicable regulatory requirements and assumes responsibility for maintaining readiness for all inspections, surveys, and reviews—including state licensure, federal certifications, and accreditations—by implementing company systems, policies, and standards
Assures compliance with policies in the following manner:
Monitors the compliance of all administrative functions and policies with applicable regulatory agencies – i.e., keeping personnel records up-to-date for Medicare surveys
Maintains current copies of all applicable regulations, statutes, policies, and procedures
Collaborates with appropriate corporate staff, the Medical Director, Clinical Manager, and Executive Director or Administrator to ensure survey readiness and compliance with all applicable regulatory agencies
Supports the development and implementation of initiatives to enhance revenue performance
Maintains strong working relationships with hospitals, nursing homes, physicians, and other healthcare organizations in alignment with the corporate business plan and revenue goals
Supports the implementation of contracts to ensure that discharge planning and case review functions are clearly defined, communicated, and effectively executed in compliance with applicable state and federal laws
Maintains and participates in collaborative, ongoing relationships with key officials of contracting entities—including those with line authority over discharge planning personnel—to support smooth and efficient functioning of contracts
Support the day-to-day operations of the hospice program, including but not limited to:
Financial management
Employment processes
Quality assurance and performance improvement
Payroll management
Admissions coordination
Medical staff support
Systems operations
Execution of the business plan
Human resource policy adherence
Staff training and development
Management of the patient and family services program
Provides leadership and oversight for the clinical services function at the Hospice including the home, hospital settings, nursing homes, and other locations
Oversees overall management of the Volunteer Program including supervising the director of volunteers
Assures the performance of the volunteer and bereavement programs in compliance with the local work plan developed with corporate staff
Serves as representative for the company in the community; manages public relations, generates and responds to all opportunities for media requests in coordination with the Area Vice President of Operations the corporate communication department, and assures the handling and resolution of any complaints from patients, families, and the public
Participates in the coordination of all aspects of the patient’s hospice care and in the hospice’s quality assessment and performance improvement program
Qualification
Required
Familiarity with state and federal guidelines and regulations
Working knowledge of budget development, financial profit/loss process, and human resources
Ability to work with confidential information
Well organized and confident to work independently, but is a team player
Ability to communicate clearly to remote field, mid-level, and executive staff
Exercises professional judgment and demonstrates good problem-resolution skills
Very comfortable working with multiple online and computer applications
Ability to balance multiple tasks and manage conflicting priorities
Strong follow-up skills
RN Degree highly preferred; Bachelors' degree in Business Related field may be considered
Three years previous managerial experience, of which 2 years in healthcare service industry is preferred
Valid driver's license and automobile liability insurance coverage
Unencumbered and active RN license in state of residence required if RN
Intermediate Excel skills
Basic PowerPoint skills
Experience reviewing data in electronic systems
Preferred
Experience with HomeCare-HomeBase preferred
Benefits
Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
Company
Gentiva Hospice
At Gentiva Hospice, delivering compassionate care isn’t just our privilege – it’s our calling.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Karey Lor
HR Business Partner Coordinator
Laura Gross
Associate VP of HR Business Partners
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