FOCUS Broadband · 15 hours ago
Customer Care Representative
Shallotte,NC,US
Full-time
Onsite
New Grad, Entry Level
0+ years expFOCUS Broadband is North Carolina's largest communications cooperative, known for providing outstanding customer service and technology. As a Customer Care Representative, you will be the liaison between the company and its customers, assisting with communications needs and ensuring first-class service through various interactions.
Telecommunications
Responsibilities
Ability to meet with new, existing, and potential customers by telephone or in one of our retail stores
Ability to explain the details of all FOCUS Broadband products and services, including recommending specific products and services by asking appropriate questions of customers and identifying each customer’s product needs
Performs customer verifications, including but not limited to credit checks for new customers
Initiate service orders for new and existing customers
Resolve customer complaints by clarifying the customer’s issue, determining the root cause, and selecting and executing the best solution to solve the customer’s problem
Responsible for meeting or exceeding productivity measurements, including the number of customer contacts, number of service orders created, and number of product sales
Maintains regular and timely attendance
Performs other duties/special projects as required
Participates on behalf of the company in community and company-sponsored activities as requested
Attends safety meetings, completes safety trainings, and maintains a safe working environment
Actively maintains and enhances job-related knowledge and skills through ongoing professional learning and development
Qualification
Required
Ability to meet with new, existing, and potential customers by telephone or in one of our retail stores
Ability to explain the details of all FOCUS Broadband products and services, including recommending specific products and services by asking appropriate questions of customers and identifying each customer's product needs
Performs customer verifications, including but not limited to credit checks for new customers
Initiate service orders for new and existing customers
Resolve customer complaints by clarifying the customer's issue, determining the root cause, and selecting and executing the best solution to solve the customer's problem
Responsible for meeting or exceeding productivity measurements, including the number of customer contacts, number of service orders created, and number of product sales
Maintains regular and timely attendance
Performs other duties/special projects as required
Participates on behalf of the company in community and company-sponsored activities as requested
Attends safety meetings, completes safety trainings, and maintains a safe working environment
Actively maintains and enhances job-related knowledge and skills through ongoing professional learning and development
High school diploma or GED required
Must maintain a clean driving record and valid license
Position requires the ability to work within the hours of 8 am through 6 pm Monday through Saturday
Preferred
Associate degree preferred
Bilingual in English/Spanish is preferred
At least 6 months in a call center, customer service, or closely related field preferred
Benefits
401k company contributed plus tiered match
Employer-paid premiums for Medical, Dental, and Vision coverage for employees
Employer-paid Short-Term and Long-term Disability coverage.
Employer-paid AD&D (Accidental Death & Dismemberment) and Term-life.
On-Site Clinic: available Monday-Friday
Wellness Bonus Program - including Gym Reimbursement
Tuition Reimbursement
Generous PTO & Paid Holidays
Company
FOCUS Broadband
FOCUS Broadband is a nonprofit cooperative, owned by its members, provides communications services that add value to the lives of customers.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$34.36MKey Investors
North Carolina Department of Information TechnologyU.S. Department of Agriculture
2023-07-06Grant· $7.2M
2022-09-22Grant· $24.66M
2020-08-21Grant· $2.5M
Recent News
United States Department of Agriculture
2025-03-05
2025-03-05
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