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Shipman & Goodwin LLP · 3 hours ago

Technology Support & Training Specialist

Boston, MA

Full-time

Onsite

Mid, Senior Level

$35/hr - $43/hr

5+ years exp

Shipman & Goodwin LLP is a law firm committed to helping clients achieve their goals through tailored solutions. The Technology Support & Training Specialist provides high-quality technical support and training to attorneys and staff, ensuring efficient and secure use of technology in the firm.

Law EnforcementLegalProfessional Services

Responsibilities

Provide Tier 1 and Tier 2 technical support for attorneys and staff

Troubleshoot issues related to desktops, laptops, mobile devices, peripherals, and firm applications

Support legal technology including document management, Microsoft 365, collaboration, and practice-specific tools

Respond to and manage service desk tickets, ensuring timely communication and resolution

Assist with new hire technology onboarding, including device set up and access

Provide desk-side, virtual, and small-group training on firm systems and best practices

Assist with software rollouts, upgrades, and firm technology initiatives

Create or update documentation, quick reference guides, and knowledge articles

Escalate complex issues appropriately while maintaining ownership through resolution

Qualification

Microsoft 365IT support experienceWindows operating systemsLegal applicationsClient-service mindsetCommunication skillsAttention to detail

Required

5 - 7 years of IT support experience, preferably in a law firm or professional services environment

Strong knowledge of Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams, One Drive)

Experience supporting Windows operating systems and hardware

Strong communication skills with the ability to support attorneys and senior professionals

Client-service mindset, strong attention to detail, and ability to manage multiple priorities

Preferred

Familiarity with legal applications such as document management systems and document productivity tools preferred. (iManage Work 10, Litera Desktop or LiteraOne, iTimekeep (for time entry), DocuSign, Sharefile, Emburse ChromeRiver (for expense + invoice management) Bookit (Rendezvous) for conference room booking) Adobe DC

Company

Shipman & Goodwin LLP

Shipman’s value lies in our commitment -- to our clients, to the profession and to the community.

Founded in 1919

Washington, District of Columbia, USA

201-500 employees

http://www.shipmangoodwin.com/

Funding

Current Stage

Growth Stage

Leadership Team

Aaron Levy

Partner

Alfredo G. Fernández

Partner

Recent News

PR Newswire

Shipman Announces New Management Committee Members

2026-01-13

PR Newswire

Shipman Elevates Talent, Promotes Two Attorneys to Partnership

2026-01-05

PR Newswire

Shipman Bolsters Environmental Practice Group with Key CT Dept. of Energy and Environmental Protection Attorney Brendan Schain

2025-12-15

Company data provided by crunchbase