Specific Gravity Group · 1 day ago
QSR / Restaurant IT Support (Weekend)
United States
Part-time
Remote
Entry, Mid Level
$56K/yr - $56K/yr
2+ years expSpecific Gravity Group, Inc. (SpecGravity) is a company that provides managed technology operations and support for multiunit hospitality and retail brands. They are seeking a full-time weekend Hospitality Tech Support engineer to provide remote support and training for clients, troubleshoot client issues, and manage IT service desk operations.
AdviceConsultingInformation Technology
Responsibilities
Provide remote support and training for clients via phone or remote video session tools
Answer IT service desk calls, emails, chats, and text, maintaining tickets in the ticketing system (Connectwise)
Create, update, and close tickets / incidents and service requests
Adhere to IT processes and SOP's
Dispatch technicians as necessary to fix issues
Manage, maintain, troubleshoot and support POS, networks, hardware, software, and other related peripherals in client environments
Review and respond to remote monitoring and management (RMM) system alerts and notifications
Qualification
Required
Minimum of 2 years experience in a technical support role providing service desk IT support, POS support, network support, etc. specializing in troubleshooting Hospitality end-user issues with hardware and software
Previous experience with help desk ticketing systems
Experience Monitoring, Alerting, and taking Proactive action
Experience with POS hardware and software installation and maintenance
Experience with Windows and Mac hardware and software installation and support
Experience with Network hardware and software
Experience managing clients and expectations
Excellent time management, communication, and customer service skills
Ability to act independently, with initiative in a customer environment, as well as the ability to engage and collaborate with other IT Service and support teams to find and implement resolutions
Impeccable attention to detail
Preferred
Experience working alternate / evening schedule
Company
Specific Gravity Group
Special Gravity Group provides technology support and deployment solutions for the hospitality industry.
Founded in 2014Maussane, Provence-Alpes-Cote d'Azur, FRA
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Stephen S.
Managing Partner
Company data provided by crunchbase