Wolters Kluwer · 19 hours ago
Senior Customer Service Representative
Victoria, MN
Full-time
Onsite
Mid, Senior Level
$34K/yr - $58K/yr
5+ years expWolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. The Senior Customer Service Representative will serve as the main point of contact for high-value contracted clients, overseeing resource fulfillment and managing client relationships to ensure customer satisfaction.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
Responsibilities
Serve as the main point of contact for high-value contracted clients, overseeing resource fulfillment (digital and physical) and invoicing
Maintain accurate and detailed records of contracts, client data, and CRM entries
Participate in client meetings, both group sessions and one-on-one engagements
Work within established processes while proactively identifying additional steps to support clients when procedures are not explicitly defined
Manage all aspects of the client support process and experience, fostering positive and productive relationships
Maintain a professional, enthusiastic, and solutions-oriented approach at all times
Anticipate client needs and collaborate with leadership to ensure those needs are met
Manage and maintain relationships with current clients in the assigned sales region
Collaborate with leadership to develop client support goals and meet regularly with your manager to review progress
Keep consistent and frequent contact with client stakeholders (administrators, educators, etc.)
Assist in developing and maintaining Account Manager programs and best practices
Complete Job/Order Forms and other required documents with accuracy and professionalism
Maintain up-to-date information across CRM/PM tools daily (Salesforce, Advantage, Microsoft Office, and other systems as required)
Collaborate enthusiastically with colleagues, consultants, and business partners
Follow processes and procedures with precision; demonstrate strong organizational skills and exceptional attention to detail
Qualification
Required
Business or equivalent bachelor's-level degree
Strong oral and written communication skills, including presentation skills
Ability to prioritize and manage complex tasks simultaneously
Organization, analytical, and planning skills
Strong cross-functional collaboration skills
Attention to detail
Ability to meet deadlines
Persistence
Professionalism and integrity
Flexible and Agile to changing environment
Data fluency
Ability to understand and create deferred invoices
Microsoft Office: Word, Excel, and Outlook
Experience interfacing with customers
5+ years managing complex accounts
Salesforce experience
Prior experience in the field of Nursing Education
Ability to work in our Victoria, MN office five days a week
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
Business Wire
2026-01-19
thefly.com
2026-01-12
Company data provided by crunchbase