Deland, Gibson Insurance Associates · 15 hours ago
Director of Claims, Property & Casualty
Wellesley, MA
Full-time
Onsite
Senior Level, Lead/Staff
$100K/yr - $180K/yr
8+ years expDeland, Gibson Insurance Agency is seeking a visionary Director of Claims to build, lead, and elevate their enterprise-wide claims strategy across personal and commercial lines. This senior leadership role is responsible for claims advocacy, loss outcome improvement, and insurance-focused risk transfer strategy, ensuring client protection and carrier confidence.
Financial ServicesInsurance
Responsibilities
Own the agency’s claims advocacy standards and documentation requirements
Serve as final internal escalation point for complex, disputed, or high-severity claims
Lead structured claims strategy discussions for large-loss and long-duration claims
Ensure claims reporting quality supports timely response, defensible coverage positions, and effective reserving
Partner with service teams and producers to ensure claims strategy aligns with retention and renewal objectives
Serve as primary liaison with carrier claims leadership
Initiate and lead formal reserve reviews supported by documented evidence
Support accurate and defensible reserving through timely, high-quality information flow
Represent the agency in carrier stewardship meetings related to claims performance and loss trends
Reinforce the agency’s reputation as a disciplined, transparent, and outcome-focused partner
Own the agency’s claims-driven risk management strategy
Analyze claims data to identify severity drivers, frequency trends, and systemic issues
Deliver post-loss reviews and pre-renewal risk recommendations on managed accounts
Coordinate carrier and third-party loss control resources
Ensure risk insights directly inform renewal strategy and client decision-making
Review client contracts solely for insurance, indemnification, and risk transfer implications
Identify contractual provisions that may create: Coverage disputes, Defense and tender challenges, Uninsured or underinsured exposure
Provide risk-based insurance alignment recommendations, not legal advice
Support claims strategy and tender positioning where contract language affects insurance response or recovery
Collaborate with client legal counsel and carriers to flag insurance-related issues impacting claims outcomes
Equip producers and account teams with claims and risk insights that support GRIP-driven sales and stewardship
Participate selectively in high-impact prospect and renewal meetings where claims performance is strategic
Translate claims data into business risk narratives clients can act on
Educate internal teams on claims trends, coverage implications, and risk transfer best practices
Lead, mentor, and evaluate claims staff
Establish service standards, workflows, and accountability metrics
Ensure consistent training in claims advocacy, coverage interpretation, and documentation
Foster a culture of professionalism, discipline, and continuous improvement
Own claims and risk reporting dashboards and performance metrics
Monitor severity, frequency, reserve variance, litigation rates, and escalation trends
Use insights to improve underwriting outcomes and renewal positioning
Support agency E&O risk mitigation through documentation standards and audit readiness
Champion process and technology improvements tied to claims quality and efficiency
Final internal authority on claims escalation strategy
Authority to initiate reserve reviews and claims strategy meetings
Authority to define agency claims service standards and workflows
Input authority on carrier stewardship and claims-related carrier strategy
Authority to require post-loss reviews and risk action plans on managed accounts
Qualification
Required
8+ years of insurance experience with significant claims exposure
3–5+ years in a leadership or senior advisory role
Demonstrated experience across personal and commercial lines
Deep understanding of coverage interpretation, claims reserving, and risk transfer
Preferred
Independent agency experience strongly preferred
CPCU, ARM, CRM, AIC or similar designations a plus
JD preferred
Company
Deland, Gibson Insurance Associates
Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chip Gibson
Chief Executive Officer
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