HTC Global Services · 13 hours ago
Salesforce CX Cloud Architect
Madison, WI
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expHTC Global Services is seeking a Salesforce CX Cloud Architect to analyze business needs and design scalable Salesforce solutions. The role involves leading the development and customization of Salesforce applications while ensuring quality and providing ongoing support for production applications.
Information TechnologyInsuranceSoftware
Responsibilities
Analyze business needs and design scalable Salesforce solutions that address complex functional and technical challenges
Lead the development, customization, and deployment of Salesforce applications using Apex, Visualforce, Lightning Web Components, and related technologies
Implement and maintain secure and reliable integrations between Salesforce and external systems using APIs and middleware tools
Customize Salesforce objects, workflows, layouts, and configurations to align with evolving business processes
Ensure solution quality through thorough testing, code reviews, and structured deployment practices
Maintain clear technical documentation covering design, development, and configuration decisions
Partner closely with business analysts, product owners, and stakeholders to provide technical guidance and deliver high impact solutions
Provide ongoing support, enhancements, and optimization for Salesforce applications in production
Qualification
Required
Bachelor's degree or equivalent in a relevant field with over eight years of hands on experience in Salesforce development and architecture
Strong expertise in Salesforce Financial Cloud and CX Cloud with recent experience delivering solutions using Lightning Web Components
Proven ability to design scalable enterprise solutions, perform code reviews, and provide technical leadership and mentoring to development teams
Solid experience integrating Salesforce with middleware platforms such as MuleSoft, Boomi, or Apigee, as well as communication platforms like Genesys, Five9, Twilio, or similar technologies
Preferred
Experience managing CI CD based deployments using tools such as Copado or equivalent pipelines
Strong understanding of Salesforce best practices, application lifecycle management, and enterprise integration patterns
Ability to collaborate effectively with cross functional teams and translate complex business requirements into robust technical solutions
Benefits
Group Health (Medical, Dental, and Vision)
Paid Time Off
Paid Holidays
401(k) matching
Group Life and Disability insurance
Professional Development opportunities
Wellness programs
A variety of other perks
Company
HTC Global Services
HTC Global Services Inc., is a global provider of Information Technology and Business Process Services and Solutions.
10001+ employees
H1B Sponsorship
HTC Global Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (367)
2023 (440)
2022 (314)
2021 (227)
2020 (438)
Funding
Current Stage
Late StageTotal Funding
$1.2MKey Investors
Michigan Economic Development Corporation
2024-12-10Grant· $1.2M
Leadership Team
Gunasekaran Nadar
CHIEF FINANCIAL OFFICER
Girish Arora
Vice President, Financial Services and Insurance
Recent News
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