FIS · 3 hours ago
Site Reliability Engineer (Infrastructure)
Atlanta, GA
Full-time
Hybrid
Senior Level
$107K/yr - $179K/yrFIS is a fintech company that powers the world’s economy and champions diversity to deliver innovative solutions. They are seeking a highly skilled Operations & Support Lead to manage technical operations, incident/request/change management, database support, and cloud platform support, ensuring operational excellence and reliability in a multi-tenant environment.
BankingFinancial ServicesFinTechPayments
Responsibilities
Oversee day‑to‑day operations for infrastructure, application support, database support, and cloud platforms, ensuring high availability, performance, and reliability
Manage and optimize cloud infrastructure (Azure) and private cloud environments, aligning with organizational needs
Implement and maintain operational procedures, KPIs, SLAs, and governance for ITSM processes across Incident, Request, and Change Management
Monitor system performance and proactively address disruptions, capacity issues, bottlenecks, or reliability concerns
Coordinate with internal teams to ensure smooth integration between applications, databases, and cloud services
Lead a cross‑functional team covering operations engineers, technical support specialists, and DBAs
Provide coaching, mentoring, skill development, and performance management
Ensure the team maintains depth and breadth of skills to support current and emerging technologies
Foster a culture of continuous improvement, operational discipline, and customer obsession
Drive implementation of best practices for Azure cloud operations, including monitoring, configuration, scaling, and cost optimization
Oversee automation initiatives using Terraform/TFE, Harness, Jenkins, and related pipeline tools
Support infrastructure-as-code adoption and the automation of provisioning, deployments, and environment configuration
Serve as the point of escalation for critical technical issues, ensuring prompt resolution through coordination across teams
Ensure service tickets and incidents are handled within expected timelines and quality standards
Drive root-cause analysis (RCA) and preventive measures to reduce recurring operational issues
Oversee MSSQL database operations including performance tuning, maintenance, backup/restore, incident resolution, and monitoring
Work with DBAs to ensure database availability and security across multi‑tenant architectures
Ensure cloud and on‑prem systems comply with corporate security policies, data protection policies, and industry regulations
Work closely with InfoSec and Architecture teams to ensure safe cloud adoption aligned with organizational standards
Implement and maintain disaster recovery, backup strategies, and change control processes
Manage relationships with cloud service providers, tool vendors, and support partners
Collaborate with product teams, engineering, on‑prem support teams, and business stakeholders to align services with business goals
Support cross‑functional initiatives such as cloud modernization, platform enhancements, and operational readiness
Qualification
Required
Bachelor of Computer Engineering
Strong hands-on understanding of Azure Public Cloud operations
Experience managing Windows Private Cloud or virtualized infrastructure
Proficiency with MSSQL environments, database administration fundamentals, and troubleshooting
Experience with CI/CD and automation tools such as Jenkins, Harness, Terraform/TFE
Knowledge of networking, security models, monitoring systems, and high-availability architectures
Proven experience managing technical operations or cloud operations teams
Strong understanding of ITIL processes (Incident, Problem, Change, Release)
Ability to manage multiple priorities, crisis situations, and operational escalations
Excellent communication, stakeholder management, and decision-making abilities
Benefits
Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
Founded in 1968
10001+ employees
H1B Sponsorship
FIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO | FIS Automotive Market Partner
Stephanie Ferris
CEO and President
Recent News
2026-01-23
Company data provided by crunchbase