Prime Residential · 5 hours ago
Senior Service Manager I, Multi-Site
Santa Ana,CA,US
Full-time
Onsite
Mid, Senior Level
$46.96/hr - $46.96/hr
3+ years expPrime Residential is an established owner and operator of multifamily apartments and townhomes. They are seeking a Senior Service Manager I, Multi-Site to lead the maintenance function across multiple communities, ensuring operational excellence and superior customer service for residents.
ConsultingFinanceReal EstateResidential
Responsibilities
Leads and oversees all duties and performance of service team
Conduct daily meetings relative to the priorities for each service team member for each workday
Provide ongoing feedback to service team members through coaching and mentoring, and willing and able to hold each team member accountable for individual and collective performance standards
Identifies areas for improvement and offers suggestions to improve efficiency and productivity
Partners with Community Director (CD) to regularly communicate personnel performance, schedules, and day-to-day operations
Oversees and performs the management and completion of all service requests
Performs the scheduling and completion of the 'make-ready' process to prepare vacant apartments for eventual occupancy per company standard on timeliness of completion
Responsible for organizing and helping to lead regularly occurring stand-up training sessions with our Maintenance Training Manager
Assists in conducting routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to Community Director and/or corporate leadership
Inspects vacated apartments, assess move-out charges and complete make-ready checklist. Inform Community Director of needed services and repairs
Routinely perform duties to restore apartments to 'market ready' status
Re-inspect vacant apartments after make-ready operations have been completed to determine quality of work performed
Oversees and ensures that physical appearance of grounds, common areas, and amenities are kept neat, clean, and aesthetically appealing
Maintains accurate records regarding preventative maintenance, service requests, purchases, make-ready status, and pending projects
Maintain vigilance over physical property condition and correct or report unsafe situations (i.e., broken gates leading to pools, loose or broken steps, loose or broken handrails, open holes in building exteriors, severe cracking in walkways and in parking lots, unusual discoloration at building exteriors and/or interiors, broken/burned out exterior lights)
Oversees and addresses emergency situations (floods/fire/back-ups) in a timely and cost-efficient manner. Coordinates as required per company policies with Legal and Risk Management, Construction and Asset Management teams, and third party vendors when necessary to resolve emergency situations
Diagnose and perform minor and routine maintenance repairs involving the following but not limited to: Appliances, building exteriors, doors and locks, electrical and lighting, flooring, grounds and landscaping (including minor irrigation), heating and cooling (where allowed by law with adherence to certification requirements), inspection and make-ready, plumbing and bath, pool (where allowed by law) and recreational, safety equipment, and preventative maintenance
Inspects work performed by contractors, vendors, and other service providers to verify the work, materials and services meet quality standards, scope, and specifications as required
Provides oversight and guidance to painting associates/crew
Ensures painting crew is working safely, following guidelines, utilizing proper protective equipment, and complying with OSHA regulations. Reports all unsafe acts and/or equipment to Regional Service Manager
Completes final punch list in accordance with company policy, obtains required approval, and reports on proper completion of job
Ensures that tools for new hires are ordered in a timely manner and on site prior to or on the day of a new hires start date
Uses good judgement and Prime Residential’s standards to determine when and whether to repair or replace parts
Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations
Schedule and assist with performing routine preventative maintenance on all appropriate equipment on a regular basis
Maintains excellent condition of tools, maintenance shop, golf carts, and other inventory
Report all major repairs to the Community Director and Regional Service Manager prior to any expenditure of funds
Generate, send, and adjust all purchase orders and requisitions for materials, supplies, and equipment within approved budget
Assess availability of existing materials and provide availability estimates while taking into consideration delivery schedule and other known variables
Work with vendors, contractors, and suppliers in resolving any issues
Produce and provide monthly accrual and reclassification reports to our Accounting Department
Load and unload maintenance supplies and materials onto warehouse shelves
Locate and deliver maintenance supplies and materials to service and Prime staff
Move items to storage for all Prime office
Work on the assembly of furniture, appliances, and cabinetry
Support in the setup and breakdown of property-related events
Assist with monthly fire and safety inspections
Assist the office staff in providing invoices for move-out charges
Regularly walk apartment homes to ensure units are in acceptable and above standard condition prior to, during, and after occupancy when an apartment home has been made ready for re-occupancy
Respond knowledgeably to residents with a sense of calmness, professionalism, and confidence
Exercise positive customer service skills in communicating with all associates, residents, and prospective residents
Use optimal time management skills and adhere to a schedule of work
Perform basic maintenance tasks to ensure vacant units meet Prime Residential’s standards of excellence
Present ideas for improving processes
Perform routine fire, and life/safety inspections throughout the community
Conduct annual unit by unit inspections
Work side-by-side with the Leasing and Customer Experience teams on various projects
Stay current and knowledgeable in Occupational Safety and Health Administration (OSHA) regulations, and federal, state, and local safety laws to ensure the organization complies with all safety regulations and ordinances
Keep abreast of any changes to laws and regulations that impact the organization
Photograph and memorialize any noteworthy areas throughout the community on a routine basis
Report and track any repairs or corrections needed throughout the property
Communicate on a regular basis with manager and other property stakeholders
Ensure Safety Data Sheets (SDS) are current and accessible
Lead and participate in safety inspections and walk-throughs
Participate and help with fire drills and emergency response safety drills
Participate in risk management sessions to mitigate property claims and hazards
Manage and track multiple projects simultaneously, specifically tower elevator operations and maintenance, elevator usage, maintenance of alarms and power doors
Follow all safety standards, company policies, and ensure compliance with building and safety codes in reference to OSHA, Fair Housing, and various other local regulations
Maintain confidentiality of company, employee, vendor, and resident information
Support efforts to build and maintain a customer-focused culture of respect, responsiveness, and efficiency that includes every team member and on-site vendor, developing Prime Residential’s reputation as a housing provider of choice in the local market
Embrace and build a team culture focusing on diversity, equity, inclusion, and belonging
Present ideas to manager for improving safety and community operations
Prepare and update reports, work orders and trackers
Attend all required and recommended training and ensure compliance of all training requirements posted in Prime’s internal learning management system
Ensure files and completed paperwork are organized neatly per company standards
Understand and adhere to all federal, state, and local laws pertaining to employment, Fair Housing, and landlord/tenant laws, as well as company policies regarding general operations and employee actions and behaviors
Physically inspect community while on grounds, pick up litter, enter work orders, and report any risks or service needs to your direct line supervisor
Any other tasks as deemed necessary by your direct line supervisor
Be knowledgeable and fluid in current Occupational Safety and Health Administration (OSHA) regulations, and federal, state, and local safety laws to ensure the organization complies with all safety regulations and ordinances
Assist in planning and leading safety meetings and ensure that Safety Data Sheets (SDS) are current and available to staff
Maintain proper work area conditions per company policies and procedures
Track and ensure compliance with local, state, and federal environment, health, and safety regulations
Leads by example in utilizing appropriate protective equipment and safety devices
Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and read property layout maps
Collaborate with Risk Management and Human Resources to mitigate property claims and hazards, and workers compensation claims
Respond, manage, and facilitate any emergencies that take place
Work with various environmental companies to ensure that the presence of asbestos, lead based paint, and other environmental products is managed appropriately in accordance with compliance standards
Manage, direct, and coordinate with any emergency response companies to ensure that they are responding to a situation with a sense of urgency and are upholding compliance and Prime Residential standards
Work with various departments within Prime Residential and 3rd party vendors to project manage the remediation, restoration, and evidence collection is handled properly and swiftly with all parties involved
Prepare and track attendance of safety training and other property specific training modules
Meet and communicate with outside vendors, police, fire, and other civil departments to ensure safety of the assigned community
Qualification
Required
Exceptional leadership and communication skills with a demonstrated ability to organize, motivate, lead and coach/teach others
Ability to prioritize, delegate, and execute competing tasks
Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems
Strong aptitude for applying principles of logical thinking to define and correct problems
3+ years of related experience
Possess expert level knowledge and skill in the safe use and maintenance of various hand and power tools and material handling equipment
Operational knowledge of basic cleaning equipment such as a mop, broom, vacuum cleaner, carpet cleaning equipment, buffer, and step ladder
A demonstrated track record of building and delivering training modules, identifying team member abilities, and reinforcing overall employee development
Proficiency in MS Office (Word, Excel, Outlook, Teams), RealPage/OneSite or other property management software
A valid driver's license for the purpose of operating a community vehicle and/or golf cart
Preferred
HVAC Certification
Multi-Family housing experience
Benefits
Comprehensive medical, dental, vision, and RX plans.
PTO: Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off.
401k match up to 4%.
Service team members are provided with tool kits.
Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.
Tuition reimbursement for continuous learning.
Housing discount offered at Prime Residential properties.
Company
Prime Residential
Prime Residential is an established owner and operator of more than 21,000 multifamily apartments and townhomes.
501-1000 employees
H1B Sponsorship
Prime Residential has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (8)
2023 (8)
2022 (2)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$91.45MKey Investors
Freddie Mac
2025-07-16Debt Financing· $91.45M
Recent News
MarketScreener
2025-12-08
2025-10-24
Company data provided by crunchbase