GreenState Credit Union · 20 hours ago
Assistant Branch Manager
US-IL-Addison
Full-time
Onsite
Mid, Senior Level
$81K/yr - $94K/yr
3+ years expGreenState Credit Union is dedicated to creating lasting value for its members and communities. The Assistant Branch Manager will lead member sales and service, assist in managing daily operations, and provide leadership and direction to branch staff to achieve sales expectations.
BankingFinanceFinancial Services
Responsibilities
Adheres to the Credit Union Service Standards in conducting GreenState's mission and vision
Acknowledge/Greet each member with Welcome to Your Credit Union
Appearance – Adhere to GreenState’s Credit Union dress code policy for front line staff
Communication – Speak professionally and clearly. Use proper vocabulary such as “Good Morning, Happy to help, Certainly, Absolutely, etc
Individual Needs – Take ownership of member’s issues and creates a positive experience
Exceed Expectations – Always go above and beyond expectations and performance requests with the smile, happy to help attitude
Confidence – Own your knowledge
Thank you – Thank each member for their business and make them feel valued
Promotes and implements GreenState’s values:
We Go Above and Beyond
We’re Truthful and Accountable
We’re Adventurous, Creative, and Open-Minded
We Embrace Continuous Improvement and Efficiency
We Build Positive Team Spirit
We Grow Through Learning
Ensures confidentiality of all member information
Sales - Supports high sales expectations by promoting all retail products and services
Assists Branch Manager in overseeing and managing branch staff with functions such as HR, audit, facilities, training, and project assignments with the region
Acts as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees
Assists Branch Manager in implementation or routines, tactics, and strategies to support achievement of goals and reinforces policies and procedures to comply with fundamental business and credit union priorities
Assists in monitoring and reporting branch activities in key performance areas, as requested
Takes initiative to mentor, guide, and direct staff to proactively maximize sales activities/ opportunities related to consumer deposits, lending, investments, and all other services available to our membership
Promotes the professional development of branch staff through individual and group training
Responsible for efficient operations through continued assessment and improvements
In conjunction with the Branch Manager, works to train, develop, and coach a successful sales and service team by holding employees accountable to established sales and service goals
Performs all aspects of MSR position. This includes the ability to accurately balance a cash drawer daily and a firm understanding of all credit union policies and procedures for cash handling, check handling, and identification
Helps drive enthusiasm and performance during promotions, contests, and other departmental activities to support team goals
Conducts periodic sales and service performance with branch staff, either independently or in conjunction with the Branch Manager
Acts and leads in the absence of the Branch Manager
Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events
Qualification
Required
Must have three years of banking or related experience, including two years of supervisory experience with demonstrated leadership ability and team building skills
High school diploma or the equivalent (i.e., GED)
High energy, sales knowledge, and interpersonal skills to represent the credit union in a positive and professional manner
Ability to coordinate and prioritize work assignments and organize work efficiently. Must demonstrate good time management skills to meet established deadlines
Accuracy and attention to detail
Proficiency with related computer applications, spreadsheets, word processing, and database applications
Proven relationship building skills and techniques
Conflict resolution and/or mediation skills
Must be self-motivated and be able to work independently
Ability to maintain composure, and problem solve as they arise
Ability to develop and maintain positive and effective working relationships
Ability to work with minimal direction and exercise sound judgment
Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand
Availability and willingness to work flexible hours, as needed, to accomplish workload. Job may require a non-traditional work week, with hours including evenings and/or weekends
Must be bondable
Must be registered pursuant to requirements of the S.A.F.E Act
Adheres to all state, federal and credit union regulations, policies, and guidelines
Company
GreenState Credit Union
GreenState Credit Union is a financial services company that specializes in online banking.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$100M2023-02-15Debt Financing· $100M
Leadership Team
Vikram Israni
CEO
Jenn Bleil
Chief People Officer
Recent News
Corridor Business Journal
2025-11-25
Corridor Business Journal
2025-11-20
Corridor Business Journal
2025-10-04
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