SleepRes™, Inc. · 22 hours ago
Director of Operations
San Francisco, CA
Full-time
Hybrid
Director/Executive
$160K/yr - $185K/yr
8+ years expSleepRes™, Inc. is a medical device startup focused on transforming sleep therapy through innovative technology. They are seeking a hands-on Director of Operations to design and scale their operational infrastructure, ensuring contract manufacturing readiness, supply chain reliability, and logistics execution as they prepare for commercial launch.
Health CareMedicalMedical DeviceWholesale
Responsibilities
Own and manage relationships with overseas contract manufacturers (CMs), including production planning, quality performance, cost management, and on-time delivery
Partner with Quality and Engineering to ensure CM processes comply with FDA QSR, ISO 13485, and internal quality standards
Oversee BOM management, costed BOMs, and COGS optimization as volumes scale
Develop supply-chain risk mitigation strategies, including safety stock, alternate sourcing, and contingency planning
Lead demand planning, forecasting, and production scheduling in coordination with commercial forecasts
Select, contract, and launch a U.S.-based third-party logistics (3PL) partner to support national distribution
Design and implement inbound, outbound, and reverse logistics processes aligned with DME partner requirements
Establish KPIs for fulfillment accuracy, shipping SLAs, inventory accuracy, and inventory turns
Ensure systems integration between NetSuite ERP, 3PL platforms, and ordering workflows
Design and implement scalable warranty, repair, and returns (RMA) processes for products returned from DME partners
Define triage, refurbishment, repair, replacement, and disposition workflows
Partner with Quality to ensure complaint handling, CAPA, NCR/NCMR, and post-market surveillance requirements are met
Establish warranty policies, turnaround-time targets, and cost controls
Build and execute the operations roadmap from commercial launch through early scale
Establish SOPs, metrics, dashboards, and executive-level reporting across operations
Lead cross-functional initiatives across Quality, Regulatory, Engineering, Finance, Commercial, and Customer Support—often without formal authority
Support launch readiness planning, inventory strategy, and working-capital optimization
Serve as a trusted operational advisor to the CEO and executive leadership team
Qualification
Required
8+ years of experience in operations, supply chain, or manufacturing leadership
Hands‑on experience managing contract manufacturers (not in‑house manufacturing)
Experience operating in a regulated hardware or medical device environment
Working knowledge of FDA QSR and ISO 13485 requirements
Experience standing up or managing U.S.-based fulfillment, 3PL, or logistics operations
Ability to operate at both strategic and tactical levels, including direct execution
Preferred
Direct NetSuite ERP implementation or operational ownership experience, particularly for inventory, manufacturing, supply chain, and order-to-cash workflows
Prior Class II medical device commercialization or launch experience
Experience working with Asia‑based contract manufacturers
Experience scaling operations from pre‑launch to early commercial revenue
Hands-on NetSuite ERP experience supporting manufacturing, supply chain, inventory, and fulfillment operations is strongly preferred; experience with other ERPs (SAP, Oracle, Odoo) is a secondary consideration
Background in engineering, operations, or supply chain management
Benefits
Competitive compensation
Equity participation
Long‑term growth opportunity
Company
SleepRes™, Inc.
SleepRes, based in Murfreesboro, Tennessee, is developing game-changing technologies aimed at improving outcomes for patients with pulmonary and sleep disorders.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
William H. Noah, MD
Chief Executive Officer
Bernie Hete
Chief Technology Officer
Recent News
2025-06-07
2025-06-07
Company data provided by crunchbase