Confidential Company · 3 hours ago
Customer Service Manager
SLC Metro Area
Full-time
Onsite
Senior Level
$80K/yr - $85K/yr
5+ years expConfidential Company is seeking a Senior-level Customer Service Manager to direct and scale their customer service organization within a manufacturing environment. The role focuses on driving business strategy, operational excellence, and customer satisfaction by aligning people, processes, and performance with evolving customer needs.
Staffing & Recruiting
Responsibilities
Lead, coach, and manage a customer service organization supporting high-volume, time-sensitive operations
Execute customer service strategies that improve satisfaction, efficiency, and business outcomes
Oversee hiring, onboarding, training, performance management, and retention of hourly and exempt employees
Partner with sales and operations to support estimating, order entry, pricing accuracy, and on-time delivery
Act as subject matter expert on products, systems, and internal processes
Manage inventory flow and raw material coordination to meet customer commitments
Handle escalated internal and external customer issues with professionalism and urgency
Ensure compliance with employment laws, safety regulations, and company policies
Provide accurate management reporting and performance metrics
Support introduction of new products and verify service alignment with specifications
Qualification
Required
5+ years of customer service experience, including 5+ years in a leadership or management role
Proven experience leading teams of 15+ in a manufacturing environment
Strong communicator with excellent interpersonal, organizational, and conflict-resolution skills
Strategic, customer-focused leader with a hands-on, results-driven mindset
Proficient in Microsoft Office 365 and enterprise systems (ERP, CRM, support platforms)
Strong analytical and mathematical skills supporting pricing, quoting, and order accuracy
Company
Confidential Company
Hiring For Confidential Roles.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Carl Myers MD, MBA
Founder and CEO
Mike Mileski
CEO
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