RSSi / OneZero Solutions · 22 hours ago
System Administrator/Software Analyst
St. Louis,MO,US
Full-time
Hybrid
Senior Level
5+ years expOneZero Solutions is an employee-centric company that values its team members and their contributions. They are seeking a System Administrator/Software Analyst to support their US Coast Guard IPSS contract needs, providing technical support, diagnosing issues, and maintaining systems documentation.
AnalyticsManagement ConsultingProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems
Ask questions, run diagnostics, and use problem-solving skills to find the root cause of problems and implement solutions
Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system
Report significant or recurring issues to higher-level support teams (Tier 3 or higher)
Install and configure software, document internal procedures and FAQs
Walk users through the use of our products or systems, and provide follow-up communication to ensure resolution
Qualification
Required
IAT-lvl 1 Required
Bachelor's with 5-8 years (or commensurate experience)
Proficiency in operating systems (Windows)
Knowledge of Microsoft software applications such as Outlook, TEAMS, and OneDrive
Knowledge of troubleshooting Adobe issues
Knowledge of Microsoft Application Suite
Knowledge of EDMS and Active Directory
Knowledge of SharePoint
Ability to diagnose and resolve technical problems efficiently
Ability to follow previously defined troubleshooting processes
Excellent verbal and written communication skills to explain complex technical issues clearly to non-technical users
Patience and empathy to provide top-notch service and ensure user satisfaction
Ability to prioritize tasks and handle multiple tickets simultaneously to meet service level agreements (SLAs)
Ability to work independently and as part of a team
Preferred
Experience with SNOW and ticketing software is preferred
Benefits
Health/dental/vision/life insurance plans
401K with company matching
PTO & paid holidays
Employee referral program
Educational assistance
Company
RSSi / OneZero Solutions
In October 2021, OneZero Solutions, LCC (OneZero), a leading federal cybersecurity and IT solutions provider, announced its acquisition of Right-Sized Solutions Inc.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase