Dale WorkForce Solutions · 6 hours ago
Information Technology Product Manager
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$170K/yr - $190K/yr
9+ years expDale WorkForce Solutions is seeking an IT ServiceNow Product Manager to define, prioritize, and manage the product backlog for core ServiceNow IT modules and custom business-facing applications. The role involves collaborating with stakeholders to enhance service delivery experiences and ensuring that solutions meet business needs.
Bookkeeping and PayrollConsultingRecruitingStaffing Agency
Hiring Manager
Shawn Mills
Responsibilities
Create, maintain, and prioritize the product backlog for ServiceNow enhancements, new features, and bug fixes based on business value, user needs, and strategic direction
Interact with business stakeholders to build relationships and document functional and non-functional requirements
Collaborate with internal IT Business Analysts to translate high-level requirements into detailed user stories with clear acceptance criteria and supporting materials (e.g., mockups, wireframes, etc.) for the development team
Partner with internal IT Quality Assurance Analysts to perform functional testing of developed stories based on test scripts and acceptance criteria; report and document defects and bugs back to the development team to fix and then re-test
Serve as a point of contact for ServiceNow inquiries, providing regular updates on progress to stakeholders
Host demo sessions of proposed solutions, gathering feedback from demo sessions, and translating them back to the development team
Liaise with other members of the ServiceNow team to coordinate change requests and validate production post-change implementation
Participate in Agile ceremonies to guide the development team and accept completed work
Assist with production support, such as requests for reports or dashboards; own reported production incidents to resolution
Support biannual family upgrades and monthly patching activities
Contribute to the development and maintenance of ServiceNow documentation and knowledge articles
Continuously seek improvements in platform performance, usability, and efficiency
Stay current on ServiceNow's best practices, trends, and new functionality to provide technical recommendations and assist with platform strategy discussions
Provide guidance and training to stakeholders as needed
Qualification
Required
Bachelor's degree or equivalent practical experience
9+ years' experience implementing and/or supporting software development, with at least 7 years of specific experience in a hands-on product management role supporting ServiceNow
Candidate must be a self-starter and have excellent analytical, problem-solving, organizational and time management skills
Must have strong teamwork, written, and verbal communication skills and the ability to interact professionally with a diverse group of technical and non-technical subject matter experts
Outstanding knowledge of the ServiceNow platform and proven experience as a Product Owner or Business Analyst
Strong knowledge of ITIL principles and service management best practices
Knowledge of Agile, Scrum, Waterfall and hybrid methodologies, including the use of tools like Jira or Azure DevOps
Preferred
ServiceNow Certified System Administrator
Certified Scrum Product Owner
ITIL certification or equivalent practical experience
ServiceNow Certified Implementation Specialist is a plus
Experience and understanding of ITSM, ITOM, ITAM, CMDB, CSDM, Discovery, Employee Center, Performance Analytics, and ATF preferred; GenAI, SecOps, and IRM experience
Company
Dale WorkForce Solutions
Dale Workforce Solutions is a staffing and talent solution firm that provides staffing, on-demand consultation and payroll services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jamie Promislo
VP, Client Partnerships
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