First Bank of Wyoming · 11 hours ago
Loan Processor
First Bank of Wyoming is seeking a Loan Processor I to provide essential clerical and administrative support to lenders in processing and maintaining customer loans. The role involves preparing accurate loan documentation, ensuring compliance with regulations, and facilitating smooth loan closings while delivering exceptional service to customers.
Banking
Responsibilities
Process approved commercial and consumer loan documentation packages in preparation for customer closings. Confirm disbursement instructions and ensure pre-closing documentation is completed
Assist loan officers with pre loan documentation exceptions, coding, and collateral tracking instructions
Provide excellent customer service to lenders and loan support staff
File loan documents with the appropriate agencies to ensure the security interest of the bank is perfected. File UCC and EFS continuations
Maintain a positive attitude and display courteous, respectful behavior toward customers and coworkers; represent the bank professionally through appearance, punctuality, confidentiality, and adaptability
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Adhere to First Bank of Wyoming Company Core Values
Adhere to all applicable banking regulations, applicable laws, company policies, management directives, security, and operational procedures
Responsible for the timely completion of all required Compliance and Security training assigned by GBCI and First Bank of Wyoming within the designated timeframes. It is the individual’s responsibility to fully understand the content presented in each training module. If clarification is needed, the learner must proactively reach out to their supervisor to request further explanation or additional training as necessary
Responsible for adherence to Bank Security Policy and for reporting security risks to management
Keep management appropriately informed of area activities and of any significant problems
Support the bank’s mission by participating in Community Service and Bank-sponsored activities, while consistently representing the bank in a professional manner
Represent First Bank of Wyoming in a professional manner which includes a professional image, confidentiality, a positive 'can-do' attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs
Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers
Maintain physical presence in the workplace and full alertness during working hours to ensure effective customer service and overall job performance
Attend and actively participate in required meetings
Provide exceptional internal and external customer service by interacting calmly and professionally with individuals from diverse backgrounds at various levels within and outside of the organization
Maintain a clean, organized, and customer-friendly work area; safeguard confidential information and adhere to professional appearance standards
Additional duties as requested or assigned
Qualification
Required
Zero to Two years of similar or related experience, including preparatory experience is required
High school diploma or equivalent is required
Self-motivated, detail-oriented, and passionate about customer service
Excellent organizational and time management skills; ability to prioritize multiple tasks and perform under pressure
Strong problem-solving abilities, adaptability, and flexibility in day-to-day activities
Effective verbal and written communication skills; ability to follow complex instructions and maintain confidentiality
Proficient in basic computer applications and standard office equipment
Ability to work independently and collaboratively while maintaining professionalism
The role demands the ability to handle multiple priorities calmly and professionally, exercise discretion, and maintain composure under deadlines and fast-paced conditions
Preferred
Recent banking experience is preferred
Recent customer service experience is preferred
An equivalent combination of education, training, and experience may be considered
Benefits
Medical
Dental
Vision
Life insurance
Health savings account option
Employee Assistance Program (EAP)
Health rewards program
Retirement savings plan, including 401(k) and Profit-Sharing plans
Short and long-term disability benefits
Education and training benefits
Discounts on banking products and services
Paid Time Off (PTO) plan
Paid holidays