Xactus · 9 hours ago
Reverifications Team Leader
Broomall, PA 19008, USA
Full-time
Hybrid
Mid, Senior Level
$23/hr - $27/hrXactus is the leading verification innovator for the mortgage industry, seeking a Reverifications Team Leader to enhance the accuracy and efficiency of their processes. The role involves coaching and training team members, driving process improvements, and ensuring effective communication across departments and stakeholders.
CreditFraud DetectionIdentity ManagementLendingSoftware
No H1B
U.S. Citizen Only
Responsibilities
Monitor team performance, set and track performance metrics, and implement performance improvement plans in the following areas:
Productivity
Quality performance
Turnaround Time Oversight
Customer Satisfaction
Hold Time Management
Act as a point of escalation for challenging client issues, resolving conflicts, and ensuring timely resolution
Oversee the daily operations of the Reverifications team
Provide leadership and direction to team members, ensuring high performance and adherence to company standards and procedures
Conduct regular team meetings and one-on-one sessions to review performance and provide constructive feedback
Identify training needs and organize training sessions to enhance team skills and knowledge
Mentor team members to help them achieve their career goals and improve their performance in financial and employment reverification processes
Continuously assess and improve verification processes for greater efficiency and accuracy
Implement best practices and innovative solutions to streamline workflows and enhance the verification process
Prepare and present reports on team performance, process metrics, and improvement initiatives
Act as the primary point of contact for internal and external communication related to reverifications
Liaise with other departments to ensure seamless integration of the reverification process
Address and resolve complex issues in verification processes, providing effective solutions in a timely manner
Facilitate discussions to address challenges and roadblocks faced by the team
Engage with clients to understand their needs, respond to inquiries, and maintain strong professional relationships
Ensure high standards of customer service and client satisfaction
Monitor the accuracy of verifications performed by the team
Ensure compliance with legal and regulatory requirements related to financial and employment verifications
Identify training needs within the team and provide ongoing training and development opportunities to enhance team members' skills and knowledge
Qualification
Required
High School diploma or equivalent required
Strong knowledge of financial and employment reverification processes
Proficient in data analysis and reporting
Ability to lead and motivate a team, with strong coaching and mentorship skills
Excellent problem-solving, organizational, and analytical skills
Superior communication and interpersonal skills
High level of integrity and professionalism
Ability to work in a fast-paced environment and manage multiple priorities
Preferred
Associate's degree in business or related field desired
Proven experience in a supervisory or leadership role, preferably in verifications or a related area
Benefits
Medical, vision and dental insurances
Bonus programs
Fitness reimbursement
Other healthy life-style programs through our benefits carrier
401k plan with a company match
Short and long-term disability
Life insurance
Accident and critical illness insurance
Health savings account
Flexible spending account
Employee assistance program
Legal services
Employee discounts
Company
Xactus
Xactus is the leading verification innovator for the mortgage industry.
Founded in 2022
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Sasha Stair
Chief Marketing Officer
Recent News
GlobalFinTechSeries
2025-11-07
HousingWire.com
2025-11-01
Company data provided by crunchbase